Customer Support Executive

Job Title: Customer Support Executive

Location: Hyderabad

Salary: 25K - 35K

Experience: 2 years

Job Summary:

We are seeking a dedicated Customer Support Executive who will be the primary point of contact for our customers, ensuring a positive experience with our products and brand. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine interest in promoting health through natural products.

Key Responsibilities:

• Provide exceptional customer support through phone, email, and chat, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Educate customers about Jivikas products, their benefits, and usage to help them make informed choices.
• Handle order processing, and shipping updates, and manage returns or exchanges, following up to ensure resolution.
• Collaborate with the sales, marketing, and logistics teams to relay customer feedback and identify areas for improvement.
• Maintain a thorough understanding of Jivikas product line, staying updated on new products and industry trends.
• Document and update customer records with relevant information, interactions, and resolutions.

Requirements:

• Bachelors degree or relevant work experience in customer service or support roles.
• Excellent communication skills in English and knowledge of regional languages is a plus.
• Strong problem-solving skills with a customer-centric mindset.
• Ability to manage time effectively, handle multiple inquiries, and prioritize tasks.
• Proficiency in using customer support software and CRM tools.