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Teleperformance
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287 Teleperformance Jobs
Senior Customer Service Associate
1-5 years
₹ 2.5 - 4.5L/yr
Mumbai, Thane, Goregaon
20 vacancies
Senior Customer Service Associate
Teleperformance
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles & Responsibilities
- Resolve customers follow up queries by contacting vendors and suppliers.
- Make Outbound calls and send emails on behalf of the customer to get their travel queries sorted.
- Responding to queries on emails that are received from vendors and suppliers.
- Sending non templated emails with empathy and care
- Should have eye for detail and good problem-solving ability.
- Proficient in navigating various client tools.
Rounds of Interviews
- HR Screening
- Assessment
- Operations Round
CTC Details
- Upto 4.5 lacs per annum
Perks and benefits
- 5days work and 2day off (Rotational)
- PF
- Insurance
- 2 way Cab Facilities
Work location
Teleperformance Global Services Private Limited, Aspee House, Malad - Marve Rd, opp. IOB Bank, Malad West, Maharashtra 400064
HR Contact
Vamsi - 9618610870
Vishal - 8688233545
Employment Type: Full Time, Permanent
Read full job descriptionTeleperformance Interview Questions & Tips
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What people at Teleperformance are saying
Rating based on 220 Senior Customer Service Associate
reviews
Anonymous · Customer Success, Service & Operations
in New Delhi
There's nothing good. They will Just let you go for reason all of a sudden on any given day. They claim to be top 25 companies in the world. Visit Gurgaon sites once. U ll feel a domestic process is better than Teleperformance. They will do everything electronically but management is going to kill this company once and for all
Their meals, cab facility, senior management are poisonous. People just reaching on operations are being told they are released after just 1 month on the floor. The reason was because agents were getting too much avail time and yes to any new comer there are no systems on the floor. Beware of the vicious snake ready to bite the behind.
- Skill development - Poor
Senior Customer Service Associate salary at Teleperformance
What Teleperformance employees are saying about work life
Teleperformance Benefits
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