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Engaged Employer

Ernst & Young

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3.4

based on 10.8k Reviews

Video summary

43 Ernst & Young Senior Associate Jobs

Senior Associate WES

Ernst Young

3.4

based on 10.8k Reviews

2-5 years

₹ 4.5 - 30L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Senior Associate WES

Ernst & Young

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Quality Assurance Hotel Management Consulting Public Relations Hospitality

+ 4 more

Job Description

Guest Relations Specialist

Guest Relations Specialist handles the day-to-day operations of guest relations & hospitality functions of Workplace Enablement Services for a facility at EYGDS center. Ensure daily management of all Inbound and Outbound Guest, Expatriates requirements / New hire accommodation, and events. Respond to inquiries and requests for service from internal departments and supervises Guest relation operations.

Your key responsibilities

Responsible to manage Guest relations within Centre. Drive operational excellence for hospitality and event coordination.
Support in organizing customer centric programs. Support in executing training programs and coordinate training sessions to ensure all the Guest relations & Hospitality teams are trained periodically on Customer experience towards excellence and upgrading their skills in handling customers.
Responsible for managing Expatriates. Greet and Meet. Provide them with the orientation of the facility and support with providing all necessary information during their stay in the country. Manage expatriates business visa invite letters, FRRO(Foreigners Regional Registration Officer), visa extensions, relocation process, lease agreements etc
Participate and support in executing initiatives to explore new ways of managing Guest relations that enhances employee experience, improve efficiency, productivity, safety and optimise cost.
Support in managing relationship with Stakeholders, Customers, Vendors, Industry peers and global contacts. Maintain a positive relationship with team members and colleagues. Demonstrate commitment to people development and support leadership.
Coordinate for events - Town halls, Global leadership visits, Partner confluence, strategic off sites, Global integration events held in India, Executive business meetings and important Client Meetings of internal teams.
Monitors compliance with approved policies, procedures, and processes. Assist in reviewing and updating written Guest relations SOPs, instructions and manuals.
Participates in the development and administration of the Guest relations & Hospitality operating budget.
Handles customer escalations efficiently to create a continual improvement process in place and responds to emergency situations.
Actively participate in professional forums & events, to gain new market insights, maintain awareness of evolving industry trends and developments in the field of Guest Relation and Hospitality. Support to incorporate new learning /developments as appropriate into Guest relation programs.
Maintain effective working relationships during all interactions with team/ cross functions and Service provider staff on site

Skills and attributes for success

Should consistently demonstrate Organisation, time management, prioritising and the ability to handle a complex, varied workload
Exceptional customer service abilities
Excellent public relations and customer relationship management skills
Must be a well-organized, detail and customer (internal and external) oriented self-starter
Excellent communication skills - Should be able communicate clearly and concisely, both orally and in writing.
Be able to Organize, implement and direct facility maintenance operations and activities
Should possess ability to Develop and recommend systems and procedures related to assigned operations.
Should possess Analytical and problem-solving skills
Should have strong decision-making ability
Should possess ability to lead and manage teams and projects
Should pay attention to detail but also the ability to see the implications for the bigger picture
Should have a good knowledge of MS Office package.

To qualify for the role, you must have

3-5 years of managerial experience, with minimum 2 years of experience in managing similar role in comparable organisations, with sound knowledge & experience, in workplace services domain.
Bachelors degree in Hospitality/Hotel Management, or equivalent professional level experience

Ideally, you ll also have

[Bullet points]

Participates regularly in EY-wide and function-specific meetings, events and people initiatives
Takes charge of personal development and seeks out coaching and feedback regularly
Finds ways to improve the balance between personal and professional commitments and to increase understanding of personal well-being to benefit self and team members
Demonstrates self-awareness when interacting with colleagues and adapts individual approach to enhance relationships
Contributes to a positive team environment by finding constructive ways to respond to work challenges
Promotes and demonstrates an inclusive and global mindset when interacting with others
Applies an understanding of client needs to identify critical outcomes, barriers to success, and changes in expectations or scope. Connects to stakeholders, seizing opportunities to grow knowledge
Participates in meetings with clients to develop closer relationships and better understand capabilities or client issues
Demonstrates effective decision-making, displaying maturity that enhances interactions and relationships
Establishes credibility with client and others by demonstrating an understanding of client s business environment
Enables the delivery of exceptional client service by using appropriate tools and resources
Understands how the firm is changing, anticipates opportunities, and puts a plan in place to help deliver on goals and objectives. Generates innovative ideas and solutions that improve efficiency
Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility.
Maintains independence and objectivity, complying personally with all applicable professional standards, EY policies and regulatory requirements
Manages day-to-day priorities by organizing work and informing others, following through to resolution
Manages projects or initiatives while clarifying objectives, priorities, roles, responsibilities, timelines and scope changes as appropriate
Promotes and sustains quality and effective risk management and compliance through consistent review of work products and suggestions for improvement
Identifies technical issues and is able to resolve and/or elevate appropriately. Possesses solid conceptual knowledge of overall technical concepts within functional area.
Maintains awareness and understanding of the impact of new developments in own functional area and shares them with client and team
Proposes credible suggestions and options that effectively resolve business challenges

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning You ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership We ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture You ll be embraced for who you are and empowered to use your voice to help others find theirs.

Employment Type: Full Time, Permanent

Read full job description

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What Senior Associate at Ernst & Young are saying

3.5

Rating based on 326 Senior Associate reviews

Anonymous · CSR & Social Service in New Delhi

Likes

Company provide good training academically ,Lots of good stuff to do the work with very low effective application methods by the employees..Good office building and champagne parties throw by the partners.

Dislikes

Hierarchical failure due to bad leadership, Silent toxicity, biased top managers and poor quality of work ethics. Referral recruitment are heavenly done on relatives and caste system . Misusing money on unnecessary lavish parties , only survival is to make a group which they call team. Govt. should take close look on these companies (big 4)