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4.2

based on 1.6k Reviews

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320 SAP Jobs

Customer Success Partner Senior Advisor HXM

SAP India Pvt.Ltd

4.2

based on 1.6k Reviews

7-15 years

Mumbai

1 vacancy

Customer Success Partner Senior Advisor HXM

SAP

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Salesforce Cloud Computing ERP Systems Area Sales Management CCTV Monitoring

+ 3 more

Job Description

The Customer Success Manager - HCM proactively engages with an assigned portfolio of less complex customers achieve business outcomes by supporting the customer s executives within a customer s buying center. This is done with the close support of manager/peers to drive mutual success across the Customer Value Journey. With the oversight from management, the CSM has supportive responsibility for assuring the continuity of the customer s cloud subscription-based solutions and maximizing their usage at the product level.

What you bring
Customer Success:
Supportive responsibility for customer s success with SAP cloud subscription solutions with a given Domain or scope of assignment
Supports execution of LoB/Buying Center level Relationship Assessments.
Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP)
Engagement & Coordination:
Supports coordination of success resources across SAP to accomplish customers desired outcomes.
Regular cadences to execute the OSPs
Consumption & Commercials:
Supports monitoring LoB(s) adoption / consumption and documents business impact
Experience & Language Requirements :
7 - 15 years of experience in the areas like SaaS or Cloud Solutions experience with HCM experience as plus
Managing customer engagements including commercial experience
Excellent verbal and non-verbal communication skills
Excellent analytical skills

Employment Type: Full Time, Permanent

Read full job description

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