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3 No Joke Marketing Jobs
Customer Success Manager
No Joke Marketing
posted 3mon ago
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Job Description
- Client Relationship Management : Proactively engage business clients to build trust, provide support, and ensure effective use of our products and services.
- Customer Onboarding : Lead and improve onboarding processes to ensure a seamless and successful start for new customers.
- Retention Renewals : Monitor and manage contract renewal timelines, persuading clients to renew while fostering long-term loyalty.
- Upselling Cross-Selling : Identify and recommend additional products and services to meet customer needs and drive incremental revenue.
- Education Support : Deliver high-level technical and product support, instructing clients on best practices and product features to enhance their experience.
- Usage Monitoring : Track customer usage data to identify improvement opportunities and proactively address potential issues.
- Feedback Insights : Gather customer feedback to provide actionable insights for product and process improvements, sharing these with internal teams.
- Resource Development : Create and refine customer resources to support a deeper understanding and utilization of our solutions.
- 5+ years of experience in customer success, account management, or a similar role (experience in prop-tech is highly preferred).
- Strong sales skills, with a proven ability to upsell and cross-sell products and services.
- Exceptional presentation and interpersonal communication skills.
- Knowledge of customer service, retention best practices, and onboarding processes.
- Ability to guide and educate clients on complex tools and solutions effectively.
- High-energy, proactive mindset with a solution-oriented approach to challenges.
- Strong written and verbal communication skills.
Employment Type: Full Time, Permanent
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