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SAP Basis - Operations Delivery Senior Specialist
8-10 years
Bangalore / Bengaluru
1 vacancy
SAP Basis - Operations Delivery Senior Specialist
SAP
posted 26d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA s
- Deescalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- Handling the OnCall duty
- Process improvement on the daily operational activities
- Driving the projects and programs
- Able to coordinate and orchestrate the work between the teams
- Strong collaboration with other units within and outside ECS units
- 8+ year work experience in Basis administration
- 2+ year experience in SQL database technical support
- 5+ years experience in service delivery in global teams
- Experience in System Upgrade, Add-On Installation and handling the SSL certificates.
- Experience in handling the Managed Service Delivery model.
- Managing the operations and 24/7 delivery unit
- Understanding and working experience in SLA/KPI tracking
- Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
- Understanding of hyperscalers concepts
- Working experience in a global team with 24/7 support
- De-escalation experience on IT incidents and requests
- Management of multiple activities requiring cross team coordination
- ITIL Certification
- Project management experience
- Executive reporting experience
- Able to communicate successfully at different levels of the organization
- Current team size of 25 people
- Global team spread across India, Germany and Mexico
- Diverse and different level of expertise in the team
- Combination of Technical and Operational delivery experts
Employment Type: Full Time, Permanent
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What people at SAP are saying
Rating based on 2 Senior Specialist
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Awesome policies
- Job security - Good
Growth and learning opportunities are limited. Most work is automated so hands on experience doesn't come.
- Skill development - Poor
Senior Specialist salary at SAP
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