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SAP Basis - Operations Delivery Senior Specialist
8-10 years
Bangalore / Bengaluru
1 vacancy
SAP Basis - Operations Delivery Senior Specialist
SAP
posted 23d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day-to-day operations
EXPECTATIONS AND TASKS
As Operations specialist you are responsible for:
- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA s
- Deescalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- Handling the OnCall duty
- Process improvement on the daily operational activities
- Driving the projects and programs
- Able to coordinate and orchestrate the work between the teams
- Strong collaboration with other units within and outside ECS units
Required Skills
- 8+ year work experience in Basis administration
- 2+ year experience in SQL database technical support
- 5+ years experience in service delivery in global teams
- Experience in System Upgrade, Add-On Installation and handling the SSL certificates.
- Experience in handling the Managed Service Delivery model.
- Managing the operations and 24/7 delivery unit
- Understanding and working experience in SLA/KPI tracking
- Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
- Understanding of hyperscalers concepts
- Working experience in a global team with 24/7 support
- De-escalation experience on IT incidents and requests
- Management of multiple activities requiring cross team coordination
Nice to have
- ITIL Certification
- Project management experience
- Executive reporting experience
- Able to communicate successfully at different levels of the organization
ABOUT THE TEAM
- Current team size of 25 people
- Global team spread across India, Germany and Mexico
- Diverse and different level of expertise in the team
- Combination of Technical and Operational delivery experts
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Specialist roles with real interview advice
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What people at SAP are saying
Rating based on 2 Senior Specialist
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Likes
Awesome policies
- Job security - Good
Dislikes
Growth and learning opportunities are limited. Most work is automated so hands on experience doesn't come.
- Skill development - Poor
+3 more
Senior Specialist salary at SAP
reported by
14
employees
with 5-15
years exp.
₹20
L/yr - ₹38.7
L/yr
125%
more
than the average Senior Specialist Salary in India
View more details
What SAP employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
SAP Benefits
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SAP Basis - Operations Delivery Senior Specialist
8-10 Yrs
Bangalore / Bengaluru
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