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Database Operations Service Specialist - ECS Technical Operations
5-8 years
Bangalore / Bengaluru
1 vacancy
Database Operations Service Specialist - ECS Technical Operations
SAP
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA s
- Deescalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- Handling the OnCall duty
- Process improvement on the daily operational activities
- Driving the projects and programs
- Able to coordinate and orchestrate the work between the teams
- Strong collaboration with other units within and outside ECS units
- 5-8 years of work experience in SQL and HANA
- 3+ years experience in service delivery in global teams
- Experience in handling the Managed Service Delivery model
- Managing the operations and 24/7 delivery unit
- Understanding and working experience in SLA/KPI tracking
- Knowledge in HANA Database administration
- Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
- De-escalation experience on IT incidents and requests
- Management of multiple activities requiring cross team coordination
- ITIL Certification
- Project management experience (2 years)
- Able to communicate successfully at different levels of the organization
- Current team size of 30 people
- Global team spread across India, Germany and Mexico
- Diverse and different level of expertise in the team
- Combination of Technical and Operational delivery experts
Employment Type: Full Time, Permanent
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