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Engaged Employer

SAP

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4.2

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Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Internet/Product Company - 2024

311 SAP Jobs

Business Processes Consultant - SAP Concur

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

4-8 years

₹ 13 - 32L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Business Processes Consultant - SAP Concur

SAP

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Consulting ERP Systems US Staffing Agile Coaching SAP ISU

+ 3 more

Job Description

We help the world run better

The Team

Managing care services customer working for customers globally. This team services Concur's premium support deliverables. The team works directly with the customer's authorized support contact and deliverables solutions on customer systems in live system.

This team is agile and flexible to work in the 24/7 staffing model.

This team should be able to work on the weekends.

The Role

Select Care Support Consultant is a designated configuration expert, assigned to assist Select Care Customers globally. Troubleshoot issues and solve configuration cases. A successful individual in this position should be able to add, edit or removing configurable options as necessary along with be able to troubleshoot and provide resolution to any issue reported by the customer.

The Select Care Support team member will be responsible for the following activities:

Fulfill customer configuration needs
Work with customers to analyze the requirements and provide suitable solutions.
Report and present complete details of work performed.
Adhere to SAP Concurs rules of engagement for working with customer
Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.
Work towards removing roadblocks in terms of team's knowledge.
Manage customer escalation and liaise with internal teams.
Coach team members towards higher performance levels.
Work towards improving customer satisfaction from the Service Administration and care services portfolio.
Provide technical expertise at situations which demand higher level of expertise.

Experience

Ability to understand complex business requirements.
Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach towards solving customer cases.
Technical competence towards system configuration.
Good people management skills.
Should have managed complex customer situation.
Creative solution development.
Excellent communication and presentation skills.
Analysis and troubleshooting skills.
Knowledge about programming skills is a plus.
Knowledge of software deployment life cycle and testing practice.
Strong computer skills / Microsoft Office knowledge.
Ability to present data in a skilled manner is highly desirable.