AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
2675 PwC Jobs
Manager MIM IT Services Co IFS PAN dia
4-7 years
Bangalore / Bengaluru
1 vacancy
Manager MIM IT Services Co IFS PAN dia
PwC
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Global Major Incident Management Team (MIM) Is responsible for the Major Incident process for a 24/7 IT
department across the Globe. The MIM Team shall execute the Incident Management process for all critical incidents to
mitigate impact.
Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas
Making enhancements to the major incident process and communication;
Owning major incidents throughout their lifecycle as per the major incident process;
Providing regular updates on major incidents to executive level stakeholders;
Performing reviews of active, historical incidents;
Conducting post major incident case review to identify trends and opportunities for improvements across
the IT functions;
Communicating known issues or trends proactively to the Service Desk and other functions as needed;
Partnering with the Service Desk Leader to review daily queue stats and tickets in order to identify potential
chronic issues;
Coordinating, creating, and maintaining knowledge management articles and new knowledge base articles;
Leading the resolution of critical issues;
Coaching team members to identify and resolve issues; and,
Identifying and building stakeholder relationships to increase confidence and participation in the Major
Incident Process.
Excellent analytical skills and ability to ask probing questions and drive logical problem solving.
Demonstrate strong interpersonal skills to interact and motivate others.
Complex, large enterprise business environment experience is required
Ability to effectively communicate with people with a wide range of skills, experience, cultures and
capabilities
Leading training sessions to upscale stakeholders and consumers of the Major Incident Process.
Working with ServiceNow developers to enhance the platform to align with Major Incident process
enhancements.
Leading Global Major Incident Management Process Governance and driving alignment with Territory
Major Incident teams.
Perform detailed data analysis on Major Incident KPIs to provide visualizations and presentations to
executive level stakeholders.
The Major Incident Manager is expected to use the business/technology knowledge to execute the Major Incident
Management process for all critical incidents to mitigate impact and reduce the time to restore business services.
This includes
Establishing the means to resolve the incident and restore business services as rapidly as possible and
driving all activities to make that occur.
Ensure that the appropriate communications are sent to senior leadership keeping them advised of the
incident and of the client impact.
Making decisions required to reduce client impact.
Offhours oncall rotations resulting in work across one or more shifts in a 24x7x365 operational team. Manage
escalation notification and rapid communications to all senior executives and stakeholders across the company.
Mandatory skill sets
experience in progressive roles focused on leading the resolution of major incidents in acomplex IT environment.
Preferred skill sets
experience in progressive roles focused on leading the resolution of major incidents in a complex IT environment.
Certification(s) Preferred
ITIL Foundations Certification
AZ900 Microsoft Azure Fundamentals Certification
PL300 Microsoft Certified Power BI Data Analyst Associate
ServiceNow Microcertifications for ITSM and Now Intelligence
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technology roles with real interview advice
What people at PwC are saying
Technology salary at PwC
reported by
4
employees
₹8.5
L/yr - ₹40
L/yr
39%
more
than the average Technology Salary in India
View more details
What PwC employees are saying about work life
based on 9.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
PwC Benefits
Submitted by Company
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan
Submitted by Employees
View more benefits 
Compare PwC with
Deloitte
Compare
Ernst & Young
Compare
Accenture
Compare
TCS
Compare
Cognizant
Compare
Infosys
Compare
IBM
Compare
Capgemini
Compare
KPMG India
Compare
Compare
BCG
Compare
Wipro
Compare
Amazon
Compare
Grant Thornton
Compare
BDO
Compare
RSM India
Compare
Crowe Horwath
Compare
Mazars
Compare
Baker Tilly Virchow Krause
Compare
Protiviti
Compare
Similar Jobs for you
PwC Bangalore / Bengaluru Office Locations
Bengaluru Office
PricewaterhouseCoopers Pvt Ltd, The Millenia, Tower D , # 1 & 2 Murphy Road, Ulsoor
Bengaluru
Karnataka 560008
Karnataka 560008
Bengaluru Office
Price waterhouse Coopers, Embassy Golf Links Road, Embassy Golf Links Business Park, Challaghatta
Bengaluru
Karnataka 560071
Karnataka 560071
Associate - MS Dynamics ERP F&O Technical
3-5 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru, Mumbai
Senior Associate - MS Dynamics ERP F&O Technical
5-10 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru, Mumbai
FS Tax Senior Manager
10-15 Yrs
Kolkata, Mumbai, Hyderabad / Secunderabad +1 more
IN Senior Associate Solution Ops Engineer- Strategy & Governance
5-10 Yrs
Bangalore / Bengaluru
IN-Senior Associate Independence - Independence ADV-IFS-Gurugram
5-10 Yrs
Gurgaon / Gurugram
Share an Interview