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1262 PwC Jobs
IN-Associate Workday Support IN-IT Services Co IFS PAN India
2-5 years
Bangalore / Bengaluru
1 vacancy
IN-Associate Workday Support IN-IT Services Co IFS PAN India
PwC
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Member of application support team responsible for maintenance of anonymized nonproduction tenants
- Implement configuration changes relating to Workday functional modules Absence, Benefits, Compensation, HCM, Payroll, Reports, Security modules as well as Workday integrations
- Resolve complex issues and requests, perform impact analysis, recommend solutions or workarounds,
- Carry out tenant maintenance activities including regular configuration reconciliation process
- Participate in internal projects and initiatives, from requirements analysis through to implementation
- Follow established support protocols, governance, guiding principles, escalation and change management processes
- Collaborate closely and effectively with other members of the team, reinforce upskilling and knowledge sharing within the team
- Create and keep up to date knowledge base materials to deliver consistent recommendations and solutions
- Reinforce continuous service improvements for the customer and end user experiences
- In depth understanding of at least 3 Workday modules out of Absence, Benefits, Compensation, HCM, Payroll, Reports, Security and Integrations
- Experience with administering Workday, managing configuration, tenant setup and business processes definitions
- Ability to solve complex issues, assess dependencies and impacts of configuration changes across Workday functionalities and interfaces
- Experience with using mass uploads EIBs) and configuration migration (OX) tools
- Knowledge of Workday reporting framework including calculated fields, experience with building complex Workday reports
- Having an understanding of end to end HR processes, technical security operations and information security standards
- Prior experience with providing customer service in a large organization and being member of delivery team in internal projects
- Ability to reasonably estimate the time for tasks, meet deadlines and effectively prioritize multiple tasks
- Extensive stakeholder management skills with the ability to communicate effectively with all audiences
- Utilizing a collaborative working style within and across teams at all levels, both internally and with vendors;
- Understand the nature of business within a large multinational organization e.g. time zone differences, cultural diversity, offshore colleagues
- Ability to work independently and as part of a team
- Excellent communication and analytical skills
- Fluent English
Employment Type: Full Time, Permanent
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PwC Benefits
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan 
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