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2755 PwC Jobs
Manager -Service Enablement Member - IT Services Co - IFS - PAN dia
3-6 years
Pune
1 vacancy
Manager -Service Enablement Member - IT Services Co - IFS - PAN dia
PwC
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Working in industry standard, large scale enterprise systems in assigned areas which will be one or more of the following including Endpoint Device Management Messaging and Collaboration, Change Management, Service Management, Configuration Management and/or Security Operations;
- Understanding of how organizations are structured and how IT is positioned to support and enable business needs;
- Demonstrating comfortability working in a matrix environment and working proactively to build relationships with internal customers and resolve IT issues;
- Demonstrating comfortability working in a fast paced environment where priorities constantly change to continually support the needs of the business;
- Maintaining continuity of technical knowledge that is significant to the successful operations of businesses;
- Governing, supporting, and monitoring IT operational enterprise infrastructure services;
- Managing technical teams and escalation process, adhering to service management release, change, configuration, incident and problem management processes;
- Managing small efforts, operational projects and facilitation of miscellaneous ITdriven requests;
- Understanding of ServiceNow and how it is used to implement ITIL best practices to deliver quality service to internal firm clients by acting as a primary point of contact for the infrastructure services;
- Combining technical knowledge with relevant contextual information considering upper level management informational needs to produce effective executive summaries and communications;
- Influencing the operations and improvements to services for respective sponsors and stakeholders; and,
Employment Type: Full Time, Permanent
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PwC Benefits
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan 
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