Service Manager

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly evolving world. We re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like you d make an outstanding addition to our vibrant team.

Siemens Mobility is an independent handled company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. The Information Technology (IT) department has the global responsibility for the internal IT of Siemens Mobility. Its goal is to provide a robust and efficient IT landscape derived from business and market demands.

Your personality and individuality make the difference. In our team, we increase business performance and point the way into the digital age. Is that exactly your thingThen live your passion in a cross-location team in which you can actively craft the future of our company. You open up new possibilities for our customers with your competence. Connected with this is an exciting career path that leads you to ever new projects and solutions in the field of IT for Siemens Mobility.

We are looking for a Service Manager

As Service Manager for Commercial Tools in Siemens Mobility IT, your mission will be to define and optimize operational processes and procedures in collaboration with IT Team and Product Owners, spread across the globe.

You ll make a difference by:

• Be responsible for the Service and its components (software and infrastructure) as Asset Manager
• Develop, setup and administer IT Service including Infrastructure, Cybersecurity, Compliance and Documentation
• Be IT responsible for audits and all its related activities
• Create / Maintain Service Descriptions across all Service Management tools in Siemens
• Ensure proper Service cost calculation, monitoring, optimization and charging of IT Services
• Budget planning for Service Operations
• Closely collaborate with the Technical Team (Architect, DevOps Engineers, Business Analysts) and Product Owners for developing, implementing and operating of IT Services
• Support changes to the Service components with strategy development and implementation
• Create transparency, operational excellence, define KPIs and reports for the IT and Business Stakeholders
• Setup a good Service Management for incidents and service requests

You ll win us over by:

• Bachelor s degree or equivalent experience in Computer Science, Information Technology, or related field
• Work experience in IT operations support
• Solid grasp of ITIL principles, ITSM, IT Compliance and Cybersecurity
• Good agile process knowledge and approach
• Experience in working with virtual, globally distributed teams