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IT Service Portfolio Manager
Siemens
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- We are seeking a Service Portfolio Manager to drive operational Siemens IT service portfolio management in close collaboration with IT Service Owners. Adapt to changing market demands while maintaining high IT service quality and operational efficiency.
- Youll collaborate with key stakeholders to manage service portfolio of hundreds of IT services to ensure operational excellence. This involves analyzing and optimizing the service portfolio, and alignment of IT services with business strategies.
- Maintain the IT Service Portfolio of service in your scope.
- Take care on entire lifecycle of IT Services, and Service Offerings.
- Ensure implementation of Siemens Service Design Criteria and Service Offering Guidelines.
- Through reporting and analysis, pinpoint inconsistencies and underlying issues.
- Act in full coordination with the Stakeholders (Value Center Heads, Service Owner/Manager) to ensure compliance and accurate up-to-date data.
- Manage references to Budget planning (Placon) and Contract Database.
- Drive E2E Management of Service Integration which is including Service Dependencies and links to contributing Applications.
- Drive improvement in process and tool functionalities for Service Portfolio.
- Act as operational escalation contact for process related questions.
- Provide support and guidance to assist responsible parties.
- Collaborate with respective management areas when further escalation and support are required.
You re excited to build on your existing expertise, including :
- At least 2 years of professional experience in the area.
- Strong verbal and written skills.
- Advanced English language (mandatory).
- Ability to build long-term relationships with internal colleagues and external providers
- Team player and enjoy working in an international and cross-functional team
- Working knowledge of ServiceNow environment.
- Ability to work independently and take decisions where necessary
- Good analytical and reasoning skills.
- Familiarity with IT Services and Applications.
- Multitask in fast paced, evolving environment.
- Familiar with IT outsourcing contracts, SLA / KPI s.
- Soft Skills (Communication and Relationship management):
- Good negotiation skills.
- Passion for customer service.
- ITIL Certifications are a plus.
Employment Type: Full Time, Permanent
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What people at Siemens are saying
Portfolio Manager salary at Siemens
reported by
6
employees
with 7-9
years exp.
₹11.5
L/yr - ₹21
L/yr
40%
more
than the average Portfolio Manager Salary in India
View more details
What Siemens employees are saying about work life
based on 4.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Flexible Work Options and Hybrid Work Models Employee Engagement Health & Wellness Career Development
Submitted by Employees
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Gurgaon / Gurugram
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