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2718 PwC Jobs
Associate Salesforce Analyst IT-Services CO IFS PAN dia
2-5 years
Pune
1 vacancy
Associate Salesforce Analyst IT-Services CO IFS PAN dia
PwC
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A PwC is a proud leader in digital transformation. Since 2013, our work has been recognized globally with a variety of innovation and industry awards. Enabled by Salesforce, powered by business perspective, and geared for innovative experiences, the new value equation goes endtoend with Salesforce to bring customers closer with every click.
We wait for You, a Salesforce Configuration Analyst, which will be responsible for ongoing worldwide support and configuration requests specific to PwC Salesforce implementation.
- Provide daytoday technical support to Salesforce Users globally (L2)
- User access rights management
- Deliver documentation on how to use Salesforce solution
- Identify, diagnose, and resolve technical problems, escalate and track problems appropriately
- Create and maintain reports and dashboards across functional groups
- Create and maintain report types
- Manage elevated access requests
- Analyze integration issues and data flows
Mandatory skill sets
Salesforce Analyst, Lightning Experience, Salesforce Configuration
Preferred skill sets
- 5+ years experience in enterpriselevel Salesforce projects/large global projects using ITIL methodologies with repeated and demonstrable success
- 5+ year experience in Salesforce configuration within Sales Cloud in Lightning Experience, including permissioning, object relationships, triggers, workflow, and frontend configuration
- Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, etc
- Understanding of when to use configuration vs customization.
- Advanced Excel skills and MS Office applications is desirable
- Very good written and spoken English
- Preferred Knowledge/Skills
- Demonstrates abilities and/or a proven record of success in understanding business and technical problems for Salesforce technologyenabled solutions that address the needs of large organizations, including the following areas
- Strong communication and analytical skills, ability to effectively work and communicate with End Users, Business Support teams, Dev / DevOps teams, Product Owners and integration partners
- Strong ability to extract relevant and meaningful information from multiple sources and use them to analyze issues
- Ability to adapt to rapid changes and understanding the severity and impact of these changes in order to support and use future technology
- Demonstrating agility in modifying proposed solutions or approaches as needed to address evolving requirements
- Strong analytical, critical thinking and problemsolving skills
- Display attention to detail in executing and reviewing the work of others to establish quality standards that are achieved
- Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
- Intermediate Salesforce Administration and Configuration (Hands on experience implementing workflow rules, validation rules, complex assignment rules, process builders, lightning web components, working with metadata etc)
- Effectively utilizing Salesforce Technological Product Suites (Data Loader, Workbench, Salesforce Inspector, etc)
- Effectively utilizing tools and processes for ticket management (preferable ServiceNow)
- Understand third party integration and functionality and impact of these integrations, and ability to document an endtoend process in the whole
- Demonstrates abilities and/or a proven record of success as a team player
- Understanding personal and team roles
- Contributing to a positive working environment by building relationships with team members
- Proactively seeking guidance, clarification, and feedback
- Providing guidance, clarification, and feedback to lessexperience team members
- Strong ability to effectively prioritize and complete simultaneous high priority requests
- Salesforce Certified Administrator
- Salesforce Certified Sales Cloud consultant
- Any additional Advanced, Administrator, Designer, Developer, Architect & Consultant Certifications are a plus
Employment Type: Full Time, Permanent
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What people at PwC are saying
What PwC employees are saying about work life
based on 9.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
PwC Benefits
Submitted by Company
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan
Submitted by Employees
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