Customer Service Executive

Job Title: Customer Service Executive

Reporting To: Manager - Projects

Job Summary:

The Customer Service Executive will be responsible for supporting project shipping and logistics operations. This role involves managing communication with stakeholders, compiling cost comparisons, supporting tender documentation, and ensuring seamless coordination of cargo movement and related documentation.

Key Responsibilities:

Enquiries & Quotations:

• Send inquiries to vessel owners, brokers, and operators.
• Compile quotes and prepare cost comparison sheets for evaluation.

Tender Support:

• Assist in compiling tender documents as per project requirements.

Post-Fixture & Operations Management:

• Manage post-fixture communication for project shipping and logistics.
• Follow up on operations to ensure project timelines and deliverables are met.

Documentation & Coordination:

• Handle cargo movement documentation and coordinate with agents for smooth execution.
• Facilitate inter- and intra-department coordination to ensure operational efficiency.

Reporting & MIS:

• Prepare operations MIS and provide daily reporting to senior management.

Key Requirements:

Experience:

• 3-5 years of relevant experience in project shipping and logistics.

Skills:

• Strong organizational and communication skills.
• Proficient in compiling quotes, cost analysis, and documentation.

Knowledge:

• Familiarity with logistics operations, agent coordination, and tender documentation.

Preferred Candidate Profile:

• Detail-oriented and proactive in managing shipping and logistics tasks.
• Ability to work effectively in a dynamic, team-oriented environment.