NoBroker.com - Product Support Engineer (2-5 yrs)

Job Description :

The Product Support at NoBroker.com is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful, and who can understand the pain of customers. We are looking for a long-run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.

The Role is to deliver high-quality support to technical and non-technical users of NoBroker.com through email, phone, and documentation.

Job Responsibilities :

- Taking ownership of customer issues reported and seeing problems through to resolution.

- Ask customers targeted questions to quickly understand the root of the problem.

- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using NoBroker.com.

- Talk clients through a series of actions, either via phone, email, or chat until they have solved a technical issue.

- Work closely with technical teams to enhance the quality of existing products.

- Manage and monitor customers- expectations.

- Help in keeping customers extremely satisfied and thereby contributing to customer Retention.

Key Requirements :

- You are part of a team responsible for ensuring the highest quality of product support by using the latest technology and tools.

- Strive for high-quality scores by working through complex issues and challenges that come with solving support issues

- Proactively act as first-line product support for customers and monitoring platform.

- Effectively assess, classify, prioritize & diagnose issues in a collaborative manner among the teams.

- Handle product configuration for customer requests/issues.

- Collaborate with cross-functional engineering teams.

- Participate in or may lead problem resolution and cause analysis.

- Qualification BE/MCA/B.Tech/BCA or equivalent skills.

- 2-5 years of relevant experience.

Skills :

- Experience in maintaining /supporting java /JavaEE based product/ Web Applications.

- Experience working with web application servers(Preferably Apache, Nginx Tomcat).

- Experience in creating SQL queries with Mysql.

- Experience in MongoDB and NoSql

- Experience in Linux Environment.

- Any scripting language would be an added advantage (Ex-Bash)

- Exceptional Communication Coordination skills.

- Experience in providing L1&L2 support.

What we have to offer?

- An exciting and challenging working environment with passionate and enthusiastic people that builds an entrepreneurial mind-set.

- Be part of a start-up from the very beginning, work directly with founders, lead your area of expertise, build kickass products, and be a part of this exciting growth journey of changing the world.

- Best in class Salary

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of caste, race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.