Senior Associate

Permanent

JOB DESCRIPTION - SENIOR ASSOCIATE - FINANCE & ACCOUNTS (RETAILING & INCENTIVES)

About Us:

Nexdigm is an employee-owned, privately held, independent global organization that helps companies across geographies meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise enables us to provide customized solutions for our clients.

We provide integrated, digitally driven solutions encompassing Business and Professional Services that help companies navigate challenges across all stages of their life cycle. Through our direct operations in the USA, Poland, UAE, and India, we serve a diverse range of clients, spanning multinationals, listed companies, privately-owned companies, and family-owned businesses from over 50 countries.

Our multidisciplinary teams serve a wide range of industries, with a specific focus on healthcare, food processing, and banking and financial services. Over the last decade, we have built and leveraged capabilities across key global markets to provide transnational support to numerous clients.

From inception, our founders have propagated a culture that values professional standards and personalized service. An emphasis on collaboration and ethical conduct drives us to serve our clients with integrity while delivering high quality, innovative results. We act as partners to our clients and take a proactive stance in understanding their needs and constraints, to provide integrated solutions.

Quality at Nexdigm is of utmost importance, and we are ISO/ISE 27001 certified for information security and ISO 9001 certified for quality management.

We have been recognized over the years by global organizations, like the International Accounting Bulletin and Euro Money Publications.

Nexdigm resonates with our plunge into a new paradigm of business; it is our commitment to Think Next .

To know more about us, visit www. nexdigm. com

JOB DESCRIPTION:

Role specific skillsets:

Strong business process (Sales and Retailing) and technology analysis skills - ability to understand MD&D/ similar industry and customer requirements

Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support)

Manage & tracking customer incidents/ new requests

Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs

Provide the necessary training to the distributor as per the need

Data analysis skills - ability to interpret data and reports for business requirements

Partner with Technical Support team members on various strategic projects when needed

Run monitoring reports for usage, performance, and/or availability.

Manage the master data for Dealer

Core Competencies:

Service Orientation - Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs - the focus is on SERVICE

Result Orientation - Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency - the focus is on achieving RESULTS

Initiative - One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and its resolution - the focus is on seeking SOLUTIONS

Professionalism - Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM

Cooperation - One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives - the focus is on TEAMWORK

Communication/Feedback - Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives - the focus is on OPEN COMMUNICATION\

Other Benefits:

Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.

Long Term Investment & EngagementPlan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimize their performance and enable them to partake in the growth of the Organization and further its best interests.

Transportation support: Bus facility (where available) is allocated to you based on your requirement and availability of seats.

Focus on individual career growth: via career aspirations discussions, rewards & recognition, long service awards.

Career Enhancement programs through Continuous Learning, Upskilling, and Training.

Focus on Holistic Well-being : The Wellness Corner: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members.

Support Mechanisms: Various support mechanisms like buddy program for new joiners, childcare facilities for new mothers etc. are made available for our Associates.

Health Check-up Camp: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members.

Working Model: Work-from-office

Shift Timings : Nexdigm operates in multiple shifts to help cater to our clients better:

• Morning shift - 7:00 am to 4:00 pm
• General shift - 9:30 am to 6:30 pm
• Evening Shift - 3:30 pm to 12:30 am

Please Note: Shift timings differ basis the role. The shift timing allocated to you will depend on the scope of work and will be communicated to you during the offer discussion.

DESIRED CANDIDATE PROFILE:

• Any Bachelor s Degree
• 2-4 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
• Should understand the Retail business including supply chain fundamentals and organizational hierarchy
• Passion to be a part of a smart working and winning team
• Ability to multitask in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills (English and Hindi)
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Expertise working with Microsoft Excel and Reporting Tools
• Strong documentation skills
• Strong interpersonal and soft skills

Hiring Process:

Your interaction with us will include, but not be limited to,

- Technical / HR Interviews

- Technical / Behavioral Assessments - Accounting, Excel, Logical reasoning

Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!