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Engaged Employer

Nexdigm

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3.6

based on 561 Reviews

248 Nexdigm Jobs

Associate - Retailing and Incentives

SKP Business Consulting LLP

3.6

based on 561 Reviews

0-2 years

₹ 1.8 - 3.9L/yr (AmbitionBox estimate)

Pune, Gurgaon / Gurugram

1 vacancy

Associate - Retailing and Incentives

Nexdigm

posted 19hr ago

Job Role Insights

Fixed timing

Key skills for the job

Data Analysis Excel Supply Chain Management Customer Support Medical Insurance CCTV Monitoring

+ 3 more

Job Description

Strong business process (Sales and Retailing) and technologyanalysis skills - ability to understand MDD/ similar industry and customerrequirements

Take the lead on distributor onboarding activities (Interviewingthe dealer, Requirement gathering, Gap analysis, coordinating with variousstakeholder, UAT, Dealer Agreement Signoff, User Access Management,Documentation, Go-Live and Support)
Manage tracking customer incidents/ new requests
Handholding customer resolving the issues through Phone, chatRemote Desktop, and email communication channels as per the agreed SLAs
Provide the necessary training to the distributor as per the need
Data analysis skills - ability to interpret data and reports forbusiness requirements
Partner with Technical Support team members on various strategicprojects when needed
Run monitoring reports for usage, performance, and/or availability.
Manage the master data for Dealer

Core Competencies:

ServiceOrientation - Shouldbe aware of both - the internal as well as external customers and their needs;and is committed to meeting the customers evolving, long-term needs - thefocus is on SERVICE
ResultOrientation - Shouldbe able to direct efforts towards developing and implementing realistic actionplans to meet business objectives; with a sense of urgency - the focus is onachieving RESULTS
Initiative- Onemust not only understand and accept the responsibilities towards his/her job;but also proactively works towards identifying challenges and its resolution -the focus is on seeking SOLUTIONS
Professionalism- Shouldhave in-depth knowledge of all functions and displays not only requiredskill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM
Cooperation- Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives - the focus is on TEAMWORK
Communication/Feedback- Shouldbelieve in providing feedback to other associates and receiving feedbacks toenhance performance, thereby meeting business objectives - the focus is on OPENCOMMUNICATION

Other Benefits:

Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.
Long TermInvestment EngagementPlan: This is an employee incentive plan introduced to encourage, reward,and incentivize eligible employees towards long-term engagement, to optimizetheir performance and enable them to partake in the growth of the Organizationand further its best interests.
Transportationsupport: Bus facility (where available) is allocated to youbased on your requirement and availability of seats.
Focus onindividual career growth: via careeraspirations discussions, rewards recognition, long service awards.
CareerEnhancement programs through Continuous Learning,Upskilling, and Training.
Focus onHolistic Well-being : The Wellness Corner: Access toa mobile application that provides expert guidance on physical, emotional, andmental well-being to you and your immediate family members.
SupportMechanisms: Various support mechanisms like buddy program fornew joiners, childcare facilities for new mothers etc. are made available forour Associates.
HealthCheck-up Camp: Access to a mobile application that providesexpert guidance on physical, emotional, and mental well-being to you and yourimmediate family members.

Working Model: Work-from-office

Shift Timings : Nexdigm operates in multiple shifts to helpcater to our clients better:

Morning shift - 7:00 am to 4:00 pm
General shift - 9:30 am to 6:30 pm
Evening Shift - 3:30 pm to 12:30 am

Please Note: Shift timings differ basis the role. The shifttiming allocated to you will depend on the scope of work and will be communicatedto you during the offer discussion.

DESIREDCANDIDATE PROFILE:

Any Bachelor s Degree
0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
Should understand the Retail business including supply chain fundamentals and organizational hierarchy
Passion to be a part of a smart working and winning team
Ability to multitask in a fast-paced environment
Excellent ability to learn and articulate software-related and technical concepts
Strong active listening skills and excellent written and oral communications skills (English and Hindi)
Strong attention to detail when communicating with customers (verbal written)
Ability to empathize with customers and convey confidence
Expertise working with Microsoft Excel and Reporting Tools
Strong documentation skills
Strong interpersonal and soft skills

HiringProcess:

Your interaction with us will include,but not be limited to,

- Technical / HR Interviews

- Technical / Behavioral Assessments -Accounting, Excel, Logical reasoning

Finally, our peopleare our most valuable asset; if you agree with us on this, we would love tomeet you!

Employment Type: Full Time, Permanent

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What people at Nexdigm are saying

3.9

Rating based on 71 Associate reviews

Anonymous · Finance & Accounting in Pune

Likes

I had a great experience with Nexdigm's hiring process. It was well-organized, and the HR team was very responsive. The HR team helps at each and every step and positive work environment. Overall a positive experience.