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Senior Associate - Reporting
Nexdigm
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Strong business process (Sales and Retailing)and technology analysis skills - ability to understand MDD/ similarindustry and customer requirements
Take the lead on distributor onboardingactivities (Interviewing the dealer, Requirement gathering, Gap analysis,coordinating with various stakeholder, UAT, Dealer Agreement Signoff, UserAccess Management, Documentation, Go-Live and Support)
Manage tracking customer incidents/ newrequests
Handholding customer resolving the issuesthrough Phone, chat Remote Desktop, and email communication channels as per theagreed SLAs
Provide the necessary training to thedistributor as per the need
Data analysis skills - ability to interpretdata and reports for business requirements
Partner with Technical Support team members onvarious strategic projects when needed
Run monitoring reports for usage, performance,and/or availability.
Manage the master data for Dealer
CoreCompetencies:
ServiceOrientation - Should be aware of both - the internal as well as externalcustomers and their needs; and is committed to meeting the customers evolving,long-term needs - the focus is on SERVICE
ResultOrientation - Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency - the focus is on achieving RESULTS
Initiative - Onemust not only understand and accept the responsibilities towards his/her job;but also proactively works towards identifying challenges and its resolution -the focus is on seeking SOLUTIONS
Professionalism- Shouldhave in-depth knowledge of all functions and displays not only requiredskill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM
Cooperation- Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives - the focus is on TEAMWORK
Communication/Feedback- Shouldbelieve in providing feedback to other associates and receiving feedbacks to enhanceperformance, thereby meeting business objectives - the focus is on OPENCOMMUNICATION
Other Benefits:
MedicalInsurance (self-coverage): IncludesGroup Mediclaim policy and Group Personal Accident Policy.
Long TermInvestment EngagementPlan: This is an employee incentive plan introduced to encourage, reward,and incentivize eligible employees towards long-term engagement, to optimizetheir performance and enable them to partake in the growth of the Organizationand further its best interests.
Transportationsupport: Bus facility (where available)is allocated to you based on your requirement and availability of seats.
Focus onindividual career growth: via careeraspirations discussions, rewards recognition, long service awards.
Career Enhancementprograms through Continuous Learning,Upskilling, and Training.
Focus onHolistic Well-being : The WellnessCorner: Access to a mobile application that provides expert guidance onphysical, emotional, and mental well-being to you and your immediate familymembers.
SupportMechanisms: Various support mechanisms likebuddy program for new joiners, childcare facilities for new mothers etc. aremade available for our Associates.
HealthCheck-up Camp: Access to a mobileapplication that provides expert guidance on physical, emotional, and mentalwell-being to you and your immediate family members.
Working Model: Work-from-office
Shift Timings : Nexdigm operates in multiple shifts to helpcater to our clients better:
- Morning shift - 7:00 am to 4:00 pm
- General shift - 9:30 am to 6:30 pm
- Evening Shift - 3:30 pm to 12:30 am
Please Note: Shift timings differ basis the role. The shift timing allocated to youwill depend on the scope of work and will be communicated to you during theoffer discussion.
DESIREDCANDIDATE PROFILE:
- Any Bachelor s Degree
- 0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
- Should understand the Retail business including supply chain fundamentals and organizational hierarchy
- Passion to be a part of a smart working and winning team
- Ability to multitask in a fast-paced environment
- Excellent ability to learn and articulate software-related and technical concepts
- Strong active listening skills and excellent written and oral communications skills (English and Hindi)
- Strong attention to detail when communicating with customers (verbal written)
- Ability to empathize with customers and convey confidence
- Expertise working with Microsoft Excel and Reporting Tools
- Strong documentation skills
- Strong interpersonal and soft skills
HiringProcess:
Your interaction with us will include,but not be limited to,
- Technical/ HR Interviews
- Technical/ Behavioral Assessments - Accounting, Excel, Logicalreasoning
Finally, our people are our most valuable asset; if you agree with us onthis, we would love to meet you!
Employment Type: Full Time, Permanent
Read full job descriptionNexdigm Interview Questions & Tips
Prepare for Nexdigm Senior Associate roles with real interview advice
Top Nexdigm Senior Associate Interview Questions
Q2. Tell me difference between accouts payable and receivables
asked in
Associate interview
Q3. How contract can be terminated? And state it’s procedure?
asked in
Legal Analyst interview
What people at Nexdigm are saying
Rating based on 99 Senior Associate
reviews
Anonymous · Finance & Accounting
in Pune
Likes
Over all infrastructure is nice
Dislikes
Managers never cooprates with with employees, rude behaviour of manages especially in F&A departments, never approve your leaves until and unless you are begging for it and when there is crunch situation about delivery force you to stay back after office and make you complete all work... and stay back frequency is quite high like you have to stay back 2-3 days in a week
- Job security - Bad
+4 more
Senior Associate salary at Nexdigm
reported by
498
employees
with 1-7
years exp.
₹2.1
L/yr - ₹6.3
L/yr
55%
less
than the average Senior Associate Salary in India
View more details
What Nexdigm employees are saying about work life
based on 620 employees
Strict timing
Monday to Friday
No travel
Day Shift
Nexdigm Benefits
View more benefits
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