Senior Associate

Permanent

JOBDESCRIPTION - SENIOR ASSOCIATE - FINANCE & ACCOUNTS (RETAILING &INCENTIVES)

About Us:

Nexdigmis an employee-owned, privately held, independent global organization thathelps companies across geographies meet the needs of a dynamic businessenvironment. Our focus on problem-solving, supported by our multifunctionalexpertise enables us to provide customized solutions for our clients.

Weprovide integrated, digitally driven solutions encompassing Business andProfessional Services that help companies navigate challenges across all stagesof their life cycle. Through our direct operations in the USA, Poland, UAE, andIndia, we serve a diverse range of clients, spanning multinationals, listedcompanies, privately-owned companies, and family-owned businesses from over 50countries.

Ourmultidisciplinary teams serve a wide range of industries, with a specific focuson healthcare, food processing, and banking and financial services. Over thelast decade, we have built and leveraged capabilities across key global marketsto provide transnational support to numerous clients.

Frominception, our founders have propagated a culture that values professionalstandards and personalized service. An emphasis on collaboration and ethicalconduct drives us to serve our clients with integrity while delivering highquality, innovative results. We act as partners to our clients and take aproactive stance in understanding their needs and constraints, to provideintegrated solutions.

Qualityat Nexdigm is of utmost importance, and we are ISO/ISE 27001 certified forinformation security and ISO 9001 certified for quality management.

Wehave been recognized over the years by global organizations, like theInternational Accounting Bulletin and Euro Money Publications.

Nexdigm resonates with ourplunge into a new paradigm of business; it is our commitment to ThinkNext .

To know more about us, visit www. nexdigm. com

JOBDESCRIPTION:

Rolespecific skillsets:

Strong business process (Sales andRetailing) and technology analysis skills - ability to understand MD&D/similar industry and customer requirements

Take the lead on distributor onboardingactivities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, UserAccess Management, Documentation, Go-Live and Support)

Manage & tracking customer incidents/new requests

Handholding customer resolving the issuesthrough Phone, chat Remote Desktop, and email communication channels as per theagreed SLAs

Provide the necessary training to thedistributor as per the need

Data analysis skills - ability tointerpret data and reports for business requirements

Partner with Technical Support teammembers on various strategic projects when needed

Run monitoring reports for usage, performance, and/or availability.

Manage the master data for Dealer

Core Competencies:

Service Orientation - Should be aware of both- the internal as well as external customers and their needs; and is committedto meeting the customers evolving, long-term needs - the focus is on SERVICE

Result Orientation - Should be able todirect efforts towards developing and implementing realistic action plans tomeet business objectives; with a sense of urgency - the focus is on achievingRESULTS

Initiative - One must not onlyunderstand and accept the responsibilities towards his/her job; but alsoproactively works towards identifying challenges and its resolution - the focusis on seeking SOLUTIONS

Professionalism - Should have in-depthknowledge of all functions and displays not only required skill-set, but alsoethics and integrity while conducting the job - the focus is on PROFESSIONALISM

Cooperation - One must ensurecompletion of all tasks at hand and simultaneously extends support to teammembers and displays joint ownership towards achieving business objectives - the focus is on TEAMWORK

Communication/Feedback- Shouldbelieve in providing feedback to other associates and receiving feedbacks toenhance performance, thereby meeting business objectives - the focus is on OPENCOMMUNICATION

Other Benefits:

Medical Insurance(self-coverage): Includes Group Mediclaim policy and Group PersonalAccident Policy.

Long Term Investment& EngagementPlan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimizetheir performance and enable them to partake in the growth of the Organizationand further its best interests.

Transportation support: Bus facility (where available) is allocated to you based on yourrequirement and availability of seats.

Focus on individualcareer growth: via career aspirations discussions, rewards &recognition, long service awards.

Career Enhancementprograms through Continuous Learning, Upskilling, andTraining.

Focus on HolisticWell-being : The Wellness Corner: Access to a mobileapplication that provides expert guidance on physical, emotional, and mentalwell-being to you and your immediate family members.

Support Mechanisms: Various support mechanisms like buddy program for new joiners, childcare facilities for new mothers etc. are made available for ourAssociates.

Health Check-up Camp: Access to a mobile application that provides expert guidance onphysical, emotional, and mental well-being to you and your immediate familymembers.

Working Model: Work-from-office

Shift Timings : Nexdigm operates in multiple shifts to helpcater to our clients better:

• Morning shift - 7:00 am to 4:00 pm
• General shift - 9:30 am to 6:30 pm
• Evening Shift - 3:30 pm to 12:30 am

Please Note: Shift timings differ basis the role. The shifttiming allocated to you will depend on the scope of work and will be communicatedto you during the offer discussion.

DESIREDCANDIDATE PROFILE:

• Any Bachelor s Degree
• 2-4 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
• Should understand the Retail business including supply chain fundamentals and organizational hierarchy
• Passion to be a part of a smart working and winning team
• Ability to multitask in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills (English and Hindi)
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Expertise working with Microsoft Excel and Reporting Tools
• Strong documentation skills
• Strong interpersonal and soft skills

HiringProcess:

Your interaction with us will include, but not be limited to,

- Technical / HR Interviews

- Technical / Behavioral Assessments -Accounting, Excel, Logical reasoning

Finally, our peopleare our most valuable asset; if you agree with us on this, we would love tomeet you!