Technical Support Executive-IT- Mumbai

JOB DESCRIPTION:

Roles and Responsibilities:

• Respond quickly to incoming Tickets assigned to you on the ticketing portal.
• Hands-on experience with Windows 10/11 OS
• Install, configure and upgrade OS and other Business applications on end users systems (Desktops/laptops)
• Hands-on experience & troubleshooting issues related to MS Office applications like Outlook, excel, word, etc.
• Assist with onboarding and offboarding of the associates (internal users).
• Keep inventory of all the assets like Desktops, laptops, printers, and software licenses.
• Working on compliance reports like Antivirus reports, WSUS reports, etc.
• Basic knowledge of Active Directory, Networking, and servers.
• Responsible for queries related to the Printers and basic troubleshooting
• Act as frontline support for internal users if any system goes down.
• Analytical and problem-solving skills
• Excellent communication skills, both written and verbal
• The ability to think logically and strategically
• A methodical approach to tasks
• Customer service skills

Core Competencies:

• Service Orientation - Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs - the focus is on SERVICE
• Result Orientation - Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency - the focus is on achieving RESULTS
• Initiative - One must not only understand and accept the responsibilities towards his/her job; but also proactively work towards identifying challenges and their resolution - the focus is on seeking SOLUTIONS
• Professionalism - Should have in-depth knowledge of all functions and display not only required skill-set but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM
• Cooperation - One must ensure completion of all tasks at hand and simultaneously extends support to team members and display joint ownership towards achieving business objectives - the focus is on TEAMWORK
• Communication/Feedback - Should believe in providing feedback to other associates and receiving feedback to enhance performance, thereby meeting business objectives - the focus is on OPEN COMMUNICATION

Other Benefits:

• Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.
• Long Term Investment & Engagement Plan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimize their performance and enable them to partake in the growth of the Organization and further its best interests.
• Transportation support: Bus facility (where available) is allocated to you based on your requirement and availability of seats.
• Focus on individual career growth: via career aspirations discussions, rewards & recognition, and long service awards.
• Career Enhancement programs through Continuous Learning, Upskilling, and Training.
• Focus on Holistic Well-being: The Wellness Corner: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members.
• Support Mechanisms: Various support mechanisms like buddy programs for new joiners, childcare facilities for new mothers etc. are made available for our Associates.
• Health Check-up Camp: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members.

Working Model: Work-from-office

Desired Skills:

• Good communication skills - both oral and written
• Pleasant personality & soft-spoken

Hiring Process:

Your interaction with us will include, but not be limited to,

• Technical / HR Interviews
• Technical / Behavioral Assessments

Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!