Technical Support Engineer

Role & responsibilities

• Contact account owners to gather necessary information regarding their accounts.
• Compose and maintain accurate account documentation to ensure clarity and compliance.
• Provision safes in CyberArk as per organizational policies and user requirements.
• Ensure that accounts in CyberArk are configured correctly to meet security standards.
• Provide first-level support for account-related inquiries and issues.
• Assist users in navigating CyberArk functionalities and resolving access problems.
• Work closely with other support teams and departments to facilitate smooth operations and enhance user experience.
• Communicate effectively with stakeholders to ensure timely resolution of issues.
• Maintain detailed records of account changes, provisioning activities, and support interactions.
• Generate reports on account status and support metrics as needed.