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179 L1 Support Jobs

Help Desk Engineer

2-4 years

Noida

10 vacancies

Help Desk Engineer

NTT DATA, Inc.

posted 15hr ago

Job Description

Job description

"NTT DATA- Hiring for Helpdesk/ Service Desk Associate - Looking for Immediate Joiners "


Role & responsibilities:

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance.
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements.
  • Willing to learn & grow in other IT Business areas
  • 5 days working a week with Rotational shift and Rotational Week off

Requirements for this role include:

  • Excellent English written and verbal communication skills.
  • Exceptional customer service skills.
  • Great Team player
  • Great communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
  • International Technical Support Experience is Preferred

In addition, preferable skills and behaviors include:

  • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
  • Knowledge in Desktop Support
  • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications
    like MS Visio MS Excel & MS Power point etc.

Preferences: - Optional (nice-to-haves)


Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

- ITIL foundation certified .




Employment Type: Full Time, Permanent

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What people at NTT DATA, Inc. are saying

3.0
 Rating based on 2 Help Desk Engineer reviews

Likes

Team manager is very supportive

  • Job security - Excellent
  • +2 more
Dislikes

No work life balance No good hike in salary

Read 2 Help Desk Engineer reviews

Help Desk Engineer salary at NTT DATA, Inc.

reported by 12 employees
Lock Unlock
₹2.6 L/yr - ₹4.9 L/yr
48% more than the average Help Desk Engineer Salary in India
View more details

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