Associate - R&I - Pune

Third Party

ASSOCIATE - FINANCE & ACCOUNTS (RETAILING & INCENTIVES)

JOB DESCRIPTION:

Rolespecific skillsets:

Strong business process (Sales and Retailing)and technology analysis skills - ability to understand MD&D/ similarindustry and customer requirements

Take the lead on distributor onboardingactivities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, UserAccess Management, Documentation, Go-Live and Support)

Manage & tracking customer incidents/ newrequests

Handholding customer resolving the issuesthrough Phone, chat Remote Desktop, and email communication channels as per theagreed SLAs

Provide the necessary training to thedistributor as per the need

Data analysis skills - ability to interpretdata and reports for business requirements

Partner with Technical Support team members onvarious strategic projects when needed

Run monitoring reports for usage, performance, and/or availability.

Manage the master data for Dealer

CoreCompetencies:

ServiceOrientation - Should be aware of both - the internal as well as externalcustomers and their needs; and is committed to meeting the customers evolving, long-term needs - the focus is on SERVICE

ResultOrientation - Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency - the focus is on achieving RESULTS

Initiative - Onemust not only understand and accept the responsibilities towards his/her job;but also proactively works towards identifying challenges and its resolution -the focus is on seeking SOLUTIONS

Professionalism- Shouldhave in-depth knowledge of all functions and displays not only requiredskill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM

Cooperation- Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives - the focus is on TEAMWORK

Communication/Feedback- Shouldbelieve in providing feedback to other associates and receiving feedbacks to enhanceperformance, thereby meeting business objectives - the focus is on OPENCOMMUNICATION

Other Benefits:

MedicalInsurance (self-coverage): IncludesGroup Mediclaim policy and Group Personal Accident Policy.

Long TermInvestment & EngagementPlan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimizetheir performance and enable them to partake in the growth of the Organizationand further its best interests.

Transportationsupport: Bus facility (where available)is allocated to you based on your requirement and availability of seats.

Focus onindividual career growth: via careeraspirations discussions, rewards & recognition, long service awards.

Career Enhancementprograms through Continuous Learning, Upskilling, and Training.

Focus onHolistic Well-being : The WellnessCorner: Access to a mobile application that provides expert guidance onphysical, emotional, and mental well-being to you and your immediate familymembers.

SupportMechanisms: Various support mechanisms likebuddy program for new joiners, childcare facilities for new mothers etc. aremade available for our Associates.

HealthCheck-up Camp: Access to a mobileapplication that provides expert guidance on physical, emotional, and mentalwell-being to you and your immediate family members.

Working Model: Work-from-office

Shift Timings : Nexdigm operates in multiple shifts to helpcater to our clients better:

• Morning shift - 7:00 am to 4:00 pm
• General shift - 9:30 am to 6:30 pm
• Evening Shift - 3:30 pm to 12:30 am

Please Note: Shift timings differ basis the role. The shift timing allocated to youwill depend on the scope of work and will be communicated to you during theoffer discussion.

DESIREDCANDIDATE PROFILE:

• Any Bachelor s Degree
• 0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
• Should understand the Retail business including supply chain fundamentals and organizational hierarchy
• Passion to be a part of a smart working and winning team
• Ability to multitask in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills (English and Hindi)
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Expertise working with Microsoft Excel and Reporting Tools
• Strong documentation skills
• Strong interpersonal and soft skills

HiringProcess:

Your interaction with us will include, but not be limited to,

- Technical/ HR Interviews

- Technical/ Behavioral Assessments - Accounting, Excel, Logicalreasoning

Finally, our people are our most valuable asset; if you agree with us onthis, we would love to meet you!