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Customer Service & Operations Analyst
3-7 years
Chennai, Gurgaon / Gurugram
1 vacancy
Customer Service & Operations Analyst
NatWest
posted 19hr ago
Job Role Insights
Flexible timing
Job Description
- We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- Were offering this role at senior analyst level
- Authorising and investigating transactions
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
Employment Type: Full Time, Permanent
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Anonymous · Financial Services
in Chennai, Tamil Nadu
Work culture
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