Client Service Analyst

Job Description

Job Title Client Service Analyst

Corporate Title Analyst

Location Ahmedabad, India

Role Description

• Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Create a sales & service environment across service team
• Backup to service head

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• E nsu r e stri ct ad h e r e n ce t o a ll i n t er na l an d ex te r n al gui de li n e s ( K Y C & M o n ey A n t i L a un d ering s, Au d it s)
• E nsur e prope r monitorin g of ex p en s e s a nd c ontrol ling c o s t s, waive r trackin g & lea d ma n ageme nt
• Ensure proper display of all Regulatory Circulars in t he Are a
• Accurate processing of all account opening forms MF applications
• Voucher Ma n ag e ment , R u l es o f Cu s to d i ansh i p , K e y Ma n ag e me nt g uideli n e s, ar e f o l lowe d wit hout any de v i a tio n
• Exce pti on h a n dling / d e f er r al tr ack i ng and monit o ri ng
• Su s pi c io us tra ns a c ti on s , l a r ge c a sh t xn' s, N R Cr ed it s ar e review ed an d t he n ecessary pr ocess i s f o l low ed a s p er th e guideli nes l a i d
• En su r e Ar ea h as a c l e a n M ys t ery Shop p in g Au d i t rep ort b o t h b y Int er n al a s w ell a s E x t er na l a u ditor s
• Ens ur e p ro p e r tra ck i n g , re s p onses a nd c l osu re s of all Cu s t o me r Co m p lai n t s withi n th e co mmi t te d TA T ' s.
• Leading a team of Customer Service Executives and cr e at e a c ro ss sell e nv ironme nt across the Se r vi ce T e a m .
• Ensuring best in c la ss se r vi ce st anda r ds t o a l l t he Are a c u s tomer s b y syn ergi z i ng wit h a l l t he c h a nn e l s i n th e Ar e a
• E nsu ri ng prope r c on t r ol s a nd a cc e ss i s mai n tai ned t o th e Cash / L ocker Ar ea at a ll ti m es. A ny susp i c io us tra ns a c tio n mu st imm ed iat e! be r ep o r te d t o t he sup e r vi s ing of fi ce r

Your skills and experience

• Team management/Leadership skills
• Knowledge on FEMA/Foreign exchange and Demat operations
• Client service excellence
• Experience in overall branch operations for 10 years

How we ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information

https//www. db. com/company/company. htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.