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Customer Service & Operations Analyst, Webchat
0-5 years
Gurgaon / Gurugram
1 vacancy
Customer Service & Operations Analyst, Webchat
NatWest
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You ll be actively participating in initiatives to improve customer service, processes and procedures
- You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centers, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
- Excellent written communication skills
- Minimum 6 months to 1 or 1.5 years hands on experience in an International Chat or Email process
- Any graduation or post graduation. Preferred 2023 or 2024 pass outs
- Comfortable working in 24*7 shifts
- Microsoft Office skills, including PowerPoint, Excel and Word
Employment Type: Full Time, Permanent
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Anonymous · Financial Services
in Chennai, Tamil Nadu
Work culture
No financial growth
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