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NatWest

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4.3

based on 46 Reviews

35 NatWest Jobs

Customer Service & Operations Analyst

National Westminster Bank (NatWest)

4.3

based on 46 Reviews

3-7 years

Chennai, Bangalore / Bengaluru

1 vacancy

Customer Service & Operations Analyst

NatWest

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Customer Service Anti Money Laundering Financial Services CCTV Monitoring Customer Service Operations

+ 2 more

Job Description

Join us as a Customer Service & Operations Analyst in CDD Quality Assurance

Working with a supportive and collaborative team, you ll be helping us with anti-money laundering (AML) activities
You ll be responsible for detecting and preventing financial crime by conducting assurance testing within the Strategic In Life platform
This role offers great career development opportunities with relevant training programmes, and exposure for you and your work
Were offering this role at associate level

What youll do

As a Customer Service & Operations Analyst, you ll be joining a specialist team, working together to deliver the most successful outcomes for the business to keep the bank and our customers safe.

As you continue to develop in your role, you ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you ll be:

Performing quality assurance for Strategic In Life reviews
Ensuring file compliance through guidance and policy adherence
Identifying areas of risk and raising as appropriate
Making sure processing is performed accurately and within an agreed turn-around time
Monitoring and participating in initiatives that help improve our customer service, processes, and procedures

The skills youll need

You ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up-to-date trends, policies, and regulations. You ll also be able to work accurately to deadlines and with high levels of attention to detail.

We ll also be looking for you to demonstrate: