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Customer Service & Operations Analyst
2-6 years
Gurgaon / Gurugram
1 vacancy
Customer Service & Operations Analyst
NatWest
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- You ll be joining our BB Mandates team, responsible for checking mandate documentation, adding and amending signatories, and instructing our Mandates Signature (MAS) team to setup signatures in the ISV application
- We ll look to you to deliver successful outcomes for your customers by understanding their needs and executing assigned tasks and activities
- You ll be able to showcase your knowledge and enthusiasm as you ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- Were offering this role at senior analyst level
- Ensuring the timely and accurate execution of assigned tasks and activities
- Responding to queries from customers and stakeholders within agreed timescales
- Actively participating in initiatives to improve customer service, processes, and procedures
- Reviewing manual or ineffective processes which could be automated or enhanced to enable the provision of a superior customer and business experience
We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them, and maintain an understanding of their needs. You ll have at least two years experience of the business banking mandates process and you ll hold a CPB Skill Assessment, Level 1. An understanding of Back Office, CIQ, ISV, Oneklick, Unity, 2CP, and CES applications would be beneficial.
- Strong MS Office skills and excellent process knowledge regarding mandates and indemnities
- The ability to work flexibly when there is a spike in volume, and work under tight deadlines
- Strong stakeholder management skills, able to interact with onshore stakeholders, internal auditors, support functions, and team leaders
Employment Type: Full Time, Permanent
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