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Customer Service & Operations Analyst
3-7 years
Chennai
1 vacancy
Customer Service & Operations Analyst
NatWest
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You ll be actively participating in initiatives to improve customer service, processes and procedures
- You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
- Freshers, 2023 or 2024 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Employment Type: Full Time, Permanent
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Anonymous · Financial Services
in Chennai, Tamil Nadu
Work culture
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Read 2 reviewsCustomer Service & Operations Analyst salary at NatWest
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