Payment Operations Analyst

• Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
• You will be part of the Payments team and Reporting to the VP of Payment and Risk Operations locally, who are responsible for minimizing DAZN online fraudulent and chargeback activities and improving our internal fraud systems.
• The Payment Operations Analyst is responsible for performing research on incoming chargebacks. PRINCIPAL RESPONSIBILITIES:
• Review daily incoming documentation in response to chargeback notifications from financial institutions
• Review incoming journals and validate if the documentation supports filing a representment with the financial networksnetworks
• Review transaction to determine the appropriate network routing and then ensure network representment rules are met before submitting to the network for credit
• Perform any necessary research and look up specific transaction details that need to be included with the representment case
• Gain broader business experience by working with multiple global teams

SKILLS AND ABILITIES REQUIRED: