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202 HARMAN Jobs
Partner Operations Analyst
1-5 years
Bangalore / Bengaluru
1 vacancy
Partner Operations Analyst
HARMAN
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Work: What type of work will you be doingWhat assignments, requirements, or skills will you be performing on a regular basis
- Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA s
- Handling priorities /escalations without dependency
- Work cross-functionally with other teams for resolving issues
- Involve in simple & medium transactional processing activities
- Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&As
- Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
- Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
- Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner
- Willingness to support PST hours on a rotational basis (10PM-7AM) IST
- Proactive measures to avoid escalations
- Create and participate in creating documentation
- Perform other ad hoc tasks as per business requirements and managements request
Skillset required to perform the activity
- Customer service experience
- Excellent communication skills (verbal and written)
- Familiar with Salesforce
- Prioritization skills
- Analytical skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operations Analyst roles with real interview advice
People are getting interviews at HARMAN through
People are getting interviews through
(based on 158 HARMAN interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
45%
9%
8%
6%
4%
3%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at HARMAN are saying
Rating based on 3 Operations Analyst
reviews
Anonymous · Zedi
in Gurgaon
Likes
They encourage you at wrost situation
Dislikes
Discrimination of levels
Read 3 reviewsOperations Analyst salary at HARMAN
reported by
7
employees
with 1-5
years exp.
₹2
L/yr - ₹4
L/yr
44%
less
than the average Operations Analyst Salary in India
View more details
What HARMAN employees are saying about work life
based on 2.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
HARMAN Benefits
View more benefits
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HARMAN Bangalore / Bengaluru Office Locations
Bengaluru Office
150, Shivaji Nagar, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066, India
Bengaluru
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Bengaluru Office
Plot No. 3 & 3A, Eoiz Industrial Area, Sadaramangala, Krishnarajapura, Bengaluru, Karnataka 560066, India
Bengaluru
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