CFTS-Technical Support Engineer 2- Routing & Switching

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Description:
Position: Technical Support Engineer 2
Business Unit: Juniper TAC -Customer Focused Technical Support

Summary:

• This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
• This is an Individual Contributor Role
• Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
• Take ownership for problem resolution, problem reproduction.
• Be a fast learner and keep pace with newer technologies
• Participate in initiatives such as create Knowledge Base and Whitepapers.
• Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
• Available to work in shifts and cover weekends rotations.

Experience

• 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc

Primary Skills

* Excellent Customer handling and communication (verbal and written) skills

* Excellent problem solving skills.

* In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies

* Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)

* Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)

* Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding / Exposure / Expertise in one or more areas will add weightage

* MPLS, MPLS-TE

* Multicast technologies PIM, NG-MVPN

* Data center Fabric and IP CLOS networks

* SDN/NFV/OpenStack/Cloud

Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -

Juniper, Cisco, Palo Alto, Arista, Huawei and others.

Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc .

Preferred Certifications - JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE