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Juniper Networks

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142 Juniper Networks Jobs

Resident Engineer

5-10 years

New Delhi

1 vacancy

Resident Engineer

Juniper Networks

posted 3d ago

Job Role Insights

Flexible timing

Job Description

Works as part of a team, to provide product specific expertise in support of the customers operational requirements.
 
CRITERIA and REQUIREMENTS
 
KNOWLEDGE
  • Maintains expert knowledge of concepts, practices, and procedures within a particular field.
  • Has wide-ranging experience, product-specific knowledge, and expertise.
  • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Has third party product operational experience.
JOB COMPLEXITY
  • Works as an operational resource, typically as part of a team, to provide product specific expertise in support of the customers operational or engineering requirements.
  • Works closely with customer and Juniper Technical Assistance Center to resolve issues.
  • Acts as a customer technical liaison for Juniper Networks support and development teams.
  • Supports interviews of new Resident Engineers and the development of processes and procedures to help the Resident Engineer team to improve.
  • Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors.
  • Assists in the development and testing of new features and services.
  • Exercises good judgment in selecting methods and techniques for obtaining solutions.
  • Networks with senior internal and external personnel in own area of expertise to expand knowledge base.
SUPERVISION
  • Receives technical direction from multiple contributors.
  • Exercises a degree of creativity and latitude.
EXPERIENCE
  • Typically requires 5-10 years of related experience.
  • JNCIS-ENT, JNCIS-SP , JNCIP-ENT , JNCIP-SP or equivalent.
  • Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.
OTHER JOB SPECIFICATIONS
  • Excellent engineering troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Strong presentation skills.
POSITION REQUIREMENTS
  • Located on-site with the customer in NCR, India.
  • Minimal travel outside of NCR.
  • Work within the customer s NOC team providing industry leading technical services to both the customer and partner
  • Hold design and information gathering workshops with the customer to understand the existing network design and technical requirements.
  • Understand the customer s organisational structure and become familiar with the network implementation, support processes and procedures.
  • Carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network.
  • Test patches and fixes to software to ensure that they are implemented and functioning correctly in the live network.
  • Troubleshoot equipment and network problems and to track JTAC critical (P1/P2) cases through to problem resolution.
  • Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
  • Hold technology workshops with the customer to discuss equipment and network problems, provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
  • Train the customer s design, implementation and support personnel to configure and operate Juniper Networks products.
  • Assist the customer to develop Network Operating and Equipment Operating Procedures.
  • Develop secondary skills in other products in the Juniper product portfolio.

The ideal candidate for this role must be able to demonstrate the following skills:

  • JNCIS-ENT, JNCIS-SP, JNCIP-ENT, JNCIP-SP
  • In Hand Experience on Juniper Products and command line
  • In-depth knowledge of Routing Protocols, Switching Networks & hands on troubleshooting of complex networks.
  • In-depth knowledge of Layer-2 and -3 VPNs and MPLS applications
  • In-depth knowledge of Juniper Networks MX , SRX and EX-series architectures
  • In depth knowledge of redundancy mechanisms
  • Knowledge/experience of programming/Scripting (eg SLAX,Python)
  • Ability to provide proactive enhancements to operational processes and procedures and integrate into the customer s existing network management architecture
EXPECTATIONS and CAPABILITIES
 
Analyze Information
  • Gathers and analyzes the most critical information needed to understand problems.
  • Analyzes problems and issues from different points of view.
  • Readily recognizes problems requiring attention.
  • Breaks down problems into manageable components.
  • Determines the root causes of problems and issues.
Demonstrate Professional Judgment
  • Applies accurate logic and common sense in coming to conclusions.
  • Chooses courses of action that are consistent with policies, procedures, and rules.
  • Recognizes the implications and risks of actions and decisions.
  • Makes timely decisions on problems/issues requiring immediate attention.
Understand Quantitative Data
  • Demonstrates an understanding of the use and interpretation of key quantitative/financial measures.
  • Draws accurate conclusions from quantitative information.
  • Uses quantitative information to guide actions and performance.
Address Customer Needs
  • Asks questions to accurately identify customer requirements, expectations and needs.
  • Seeks feedback from customers.
  • Addresses customer needs by involving the right people (resources) at the right time.
  • Follows up with customers to ensure problems are solved.
  • Meets or exceeds customer service needs, and reports barriers.
Support the Execution
  • Asks questions to ensure has the information needed to carry out work.
  • Prioritizes and balances time and actions to ensure results are achieved.
  • Holds self accountable for complying with policies, procedures, and work requirements.
Achieve Expected Results
  • Takes timely action to address important issues.
  • Shows strong commitment to achieving meaningful results.
  • Puts in persistent efforts to accomplish desired result.
  • Pursues initiatives/efforts to successful completion and closure.
Support Performance Improvement
  • Identifies and suggests processes and practice improvement ideas.
  • Uses appropriate metrics and data to monitor and improve processes and practices.
  • Ensures that outputs, products and services are of high quality.
  • Makes suggestions to address problems and process breakdowns.
Use Professional Communication
  • Listens carefully and attentively to others opinions and ideas.
  • Communicates information clearly, concisely, and professionally.
  • Provides appropriate level of detail in communications.
  • Writes reports, documentation, and other written information clearly and thoroughly.
  • Prepares and delivers coherent and credible presentations.
  • Provides timely, relevant information to those who need it.
Build Relationships
  • Builds relationships with people throughout the organization.
  • Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
  • Builds relationships by identifying and talking about common interests and priorities.
  • Remains positive and respectful even in difficult situations.
  • Appropriately involves others when issues affect them.
Demonstrate Integrity
  • Does not cover up problems or blame others for mistakes.
  • Follows through on commitments.
  • Is honest and direct in dealing with people.
  • Acts in accordance with stated policies and practices and completes related training.
  • Does not disclose confidential information.
Adapt and Learn
  • Recovers quickly from problems and setbacks.
  • Demonstrates adaptability to changing needs, priorities or opportunities.
  • Seeks opportunities to acquire new knowledge and skills.
  • Invites and incorporate

Employment Type: Full Time, Permanent

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What people at Juniper Networks are saying

5.0
 Rating based on 1 Resident Engineer review

Likes

Work life balance is good. Management is good. Competitive salary. Internal education system is good.

  • Salary - Excellent
  • +6 more
Dislikes

Maximum opportunities are in Bangalore, it should be in NCR as well.

Read 1 Resident Engineer review

Resident Engineer salary at Juniper Networks

reported by 6 employees with 7-10 years exp.
₹17 L/yr - ₹35 L/yr
209% more than the average Resident Engineer Salary in India
View more details

What Juniper Networks employees are saying about work life

based on 410 employees
86%
95%
80%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Juniper Networks Benefits

Submitted by Company
Finances and retirement
Work-life balance
Career development
Submitted by Employees
Work From Home
Gymnasium
Health Insurance
Cafeteria
Job Training
Team Outings +6 more
View more benefits

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Juniper Networks New Delhi Office Location

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New Delhi Office
Juniper Networks, Inc., 503 & 504, 5th Floor Copia Corporate Suites, Plot No.9, Non Hierarchical Commercial Centre, Jasola Vihar New Delhi
Delhi 110044

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