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143 Juniper Networks Jobs
CFTS - Technical Support Engineer 2
2-6 years
Bangalore / Bengaluru
1 vacancy
CFTS - Technical Support Engineer 2
Juniper Networks
posted 3d ago
Job Role Insights
Flexible timing
Job Description
- This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
- This is an Individual Contributor Role
- Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
- Take ownership for problem resolution, problem reproduction.
- Be a fast learner and keep pace with newer technologies
- Participate in initiatives such as create Knowledge Base and Whitepapers.
- Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
- Available to work in shifts and cover weekends rotations.
Experience
- 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc
Primary Skills
* Excellent Customer handling and communication (verbal and written) skills
* Excellent problem solving skills.
* In depth knowledge of IP Packet flow
To be proficient in any 2 of the following technologies
* Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
* Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)
* Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)
Understanding / Exposure / Expertise in one or more areas will add weightage
* MPLS, MPLS-TE
* Multicast technologies PIM, NG-MVPN
* Data center Fabric and IP CLOS networks
* SDN/NFV/OpenStack/Cloud
Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -
Juniper, Cisco, Palo Alto, Arista, Huawei and others.
Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc .
Preferred Certifications - JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer 2 roles with real interview advice
Top Juniper Networks Technical Support Engineer 2 Interview Questions
Q1. Reverse a Number Problem Statement Create a program to reverse a given integer N . The output should be the reversed integer. Note: If a nu ... read more
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What people at Juniper Networks are saying
Rating based on 2 Technical Support Engineer 2
reviews
Anonymous · Project & Program Management
Likes
Worst company ever to work
- Salary - Good
Dislikes
Worst company ever to work
- Company culture - Poor
+1 more
Technical Support Engineer 2 salary at Juniper Networks
reported by
16
employees
with 3-8
years exp.
₹14.9
L/yr - ₹22.5
L/yr
83%
more
than the average Technical Support Engineer 2 Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 412 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
Submitted by Company
Finances and retirement Work-life balance Career development
Submitted by Employees
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