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4.2

based on 416 Reviews

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143 Juniper Networks Jobs

Routing Technical Support Engineer 2

Juniper Networks India Pvt Ltd

 · 

4.2

 based on 416 Reviews

5-8 years

₹ 14.9 - 22.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Routing Technical Support Engineer 2

Juniper Networks

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Writing Content Transcription Reverse Osmosis Communication Skills Troubleshooting

Job Description


  • To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve
  • Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people
  • It requires a consistent and committed practice, something we call the Juniper Way

  • Position: Technical Support Engineer 2 Routing
  • Business Unit: Juniper Advance TAC (ATAC)
  • Location: Bangalore
  • This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support
  • Level 2 and Product Escalation support
  • Individual Contributor Role
  • Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners
  • Work with highly knowledgeable group of customers and partners
  • Be an escalation point for other TAC groups within the organization
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
  • Manage and own critical customer escalations
  • Facilitate, own and document communication among customers, escalation, and engineering
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a fast learner and keep pace with newer technologies
  • Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers
  • Help improve processes and tools
  • Requirements
  • Requires B
  • E
  • in Electronics Engineering or Computer Science with 25 years of experience supporting / Designing / implementing IP networks
  • Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks
  • Primary Skills
  • Excellent Customer handling and communication (verbal and written) skills
  • Thorough understanding (Packet level) of -
  • IP Packet flow, OSI layers
  • Layer 3 IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • IP routing protocols (BGP, OSPF, ISIS , RIP)
  • Layer 2 technologies (Ethernet, 802
  • 1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding / Exposure / Expertise in one or more areas -
  • MPLS, VPLS, L2 and L3 VPN
  • MPLS Traffic Engineering, LDP, RSVP
  • Multicast technologies NG-MVPN, PIM
  • Perl/Unix/Expect scripting
  • Experience:
  • 25 yearsexperience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
  • Experience in directly interacting with customers (globally) highly desired
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have)
  • Preferred Certifications CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
  • Juniper is an Equal Opportunity workplace and Affirmative Action employer
  • We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic
  • All employment decisions are made on the basis of individual qualifications, merit, and business need
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
  • Please contact us to request accommodation

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Technical Support Engineer 2 roles with real interview advice

    Top Juniper Networks Technical Support Engineer 2 Interview Questions

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    What people at Juniper Networks are saying

    3.7
     Rating based on 2 Technical Support Engineer 2 reviews

    Likes

    Worst company ever to work

    • Salary - Good
    Dislikes

    Worst company ever to work

    • Company culture - Poor
      • +1 more
    Read 2 Technical Support Engineer 2 reviews

    Technical Support Engineer 2 salary at Juniper Networks

    reported by 18 employees with 3-8 years exp.
    ₹14.8 L/yr - ₹22.5 L/yr
    77% more than the average Technical Support Engineer 2 Salary in India
    View more details

    What Juniper Networks employees are saying about work life

    based on 416 employees
    86%
    95%
    80%
    100%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Juniper Networks Benefits

    Submitted by Company
    Finances and retirement
    Work-life balance
    Career development
    Submitted by Employees
    Work From Home
    Gymnasium
    Health Insurance
    Cafeteria
    Job Training
    Team Outings +6 more
    View more benefits

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