Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Premium Employer

Juniper Networks

Compare

4.2

based on 405 Reviews

122 Juniper Networks Jobs

Routing Technical Support Engineer 2

Juniper Networks India Pvt Ltd

4.2

based on 405 Reviews

5-8 years

₹ 14.9 - 22.5L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Routing Technical Support Engineer 2

Juniper Networks

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Writing Content Transcription Reverse Osmosis Communication Skills Troubleshooting

Job Description

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve

Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people

It requires a consistent and committed practice, something we call the Juniper Way

Position: Technical Support Engineer 2 Routing

Business Unit: Juniper Advance TAC (ATAC)

Location: Bangalore

This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support

Level 2 and Product Escalation support

Individual Contributor Role

Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners

Work with highly knowledgeable group of customers and partners

Be an escalation point for other TAC groups within the organization

Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab

Manage and own critical customer escalations

Facilitate, own and document communication among customers, escalation, and engineering

Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

Take ownership for problem resolution, problem reproduction and escalation

Be a fast learner and keep pace with newer technologies

Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers

Help improve processes and tools

Requirements

Requires B

in Electronics Engineering or Computer Science with 25 years of experience supporting / Designing / implementing IP networks

Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks

Primary Skills

Excellent Customer handling and communication (verbal and written) skills

Thorough understanding (Packet level) of -

IP Packet flow, OSI layers

Layer 3 IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)

IP routing protocols (BGP, OSPF, ISIS , RIP)

Layer 2 technologies (Ethernet, 802

1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)

Understanding / Exposure / Expertise in one or more areas -

MPLS, VPLS, L2 and L3 VPN

MPLS Traffic Engineering, LDP, RSVP

Multicast technologies NG-MVPN, PIM

Perl/Unix/Expect scripting

Experience:

25 yearsexperience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider)

Experience in directly interacting with customers (globally) highly desired

Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have)

Preferred Certifications CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Juniper is an Equal Opportunity workplace and Affirmative Action employer

We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic

All employment decisions are made on the basis of individual qualifications, merit, and business need

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

Please contact us to request accommodation

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer 2 roles with real interview advice