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Premium Employer

Juniper Networks

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4.2

based on 405 Reviews

110 Juniper Networks Jobs

TAC Engineer Routing

Juniper Networks India Pvt Ltd

4.2

based on 405 Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

TAC Engineer Routing

Juniper Networks

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Writing Content Transcription Reverse Osmosis Communication Skills Troubleshooting

Job Description

This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support

It is a Level 2 and Product Escalation support and Individual Contributor Role

Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners

Work with highly knowledgeable group of customers and partners

Be an escalation point for other TAC groups within the organization

Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab

Manage and own critical customer escalations

Facilitate, own and document communication among customers, escalation, and engineering

Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

Take ownership for problem resolution, problem reproduction and escalation

Be a fast learner and keep pace with newer technologies

Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers

Help improve processes and tools

Requirements

Requires B.E in Electronics Engineering or Computer Science with 25 years of experience supporting / Designing / implementing IP networks

Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks

Primary Skills

Excellent Customer handling and communication (verbal and written) skills

Thorough understanding (Packet level) of -

IP Packet flow, OSI layers

Layer 3 IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)

IP routing protocols (BGP, OSPF, ISIS , RIP)

Layer 2 technologies (Ethernet, 802

1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)

Understanding / Exposure / Expertise in one or more areas -

MPLS, VPLS, L2 and L3 VPN

MPLS Traffic Engineering, LDP, RSVP

Multicast technologies NG-MVPN, PIM

Perl/Unix/Expect scripting

Experience:

4-6 years experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider)

Experience in directly interacting with customers (globally) highly desired

Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have)

Preferred Certifications CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Employment Type: Full Time, Permanent

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