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Premium Employer

Juniper Networks

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4.2

based on 405 Reviews

110 Juniper Networks Jobs

Senior TAC Engineer - Routing

Juniper Networks India Pvt Ltd

4.2

based on 405 Reviews

4-9 years

Bangalore / Bengaluru

1 vacancy

Senior TAC Engineer - Routing

Juniper Networks

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Python Computer Networking Perl UNIX Troubleshooting Routing and Switching

+ 3 more

Job Description

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Role: Senior TAC Engineer - Routing

Business Unit: Juniper Advance TAC

Required Experience: 8+ Years

Location: Bangalore

Juniper Network s Technical Assistance Center (JTAC) is a team of highly experienced engineers who provides focused technical support to customers on Juniper products.

This position is for Advance TAC team and will provide level 3 (L3) product escalation support for routing platforms from different products series like M, T, Mx, ACX and PTX. This is an individual contributor role. There will be weekend and holiday coverage as per roster.

Responsibilities:

Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.

Requirements

Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.

Primary Skills

Thorough understanding (Packet level) of -
- IP Packet flow, OSI layers
- Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
- IP routing protocols (BGP, OSPF, ISIS , RIP)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
- Experience in PTP/ SyncE protocols.
Understanding / Exposure / Expertise in one or more areas -
MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
MPLS Traffic Engineering, LDP, RSVP, Segment Routing
Multicast technologies NG-MVPN, PIM
Perl/Unix/Expect/Python scripting
Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.