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90 Juniper Networks Jobs

Technical Support Engineer 4- Data-Center Switching

7-12 years

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer 4- Data-Center Switching

Juniper Networks

posted 10hr ago

Job Role Insights

Flexible timing

Job Description

Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Juniper s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities
  • The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
  • Demonstrate ownership of customer reported issues till resolution.
  • Understand Customer s impact, prioritize and communicate effectively between various stakeholders.
  • Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Mandatory Skills:
  • Excellent verbal and written communication, presentation and customer handling skills.
  • Ability to logically troubleshoot complex and high impact problems
  • Self-learner with appetite for continuous development.
  • In-depth knowledge of the following:
  • Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
  • IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
  • IP routing protocols (BGP, OSPF, RIP),
  • Multicast related protocol [IGMP,IGMP-snooping, PIM]
  • Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.
Preferred Work Experience
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • Troubleshooting complex networking in Routing/Switching domain
  • Experience in working with Product Development/Engineering team to resolve customer reported issues.
  • Proven track record of implementing automation technologies.
  • Network Design and implementation experience in Datacenters would be a plus.
Educational Qualification
  • Engineering Graduates with 7+ years of relevant work experience
  • JNCIE or CCIE in Routing & Switching is a Plus.

Employment Type: Full Time, Permanent

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What people at Juniper Networks are saying

Technical Support Engineer 4 salary at Juniper Networks

reported by 14 employees with 8-11 years exp.
₹26.8 L/yr - ₹48 L/yr
516% more than the average Technical Support Engineer 4 Salary in India
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What Juniper Networks employees are saying about work life

based on 396 employees
86%
94%
80%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Juniper Networks Benefits

Work From Home
Gymnasium
Health Insurance
Cafeteria
Job Training
Team Outings +6 more
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Juniper Networks Bangalore / Bengaluru Office Location

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Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road, Banglore
560103

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