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121 Juniper Networks Jobs
Technical Support Engineer 4
8-11 years
₹ 28.5 - 48L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer 4
Juniper Networks
posted 27d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Summary:
An Escalation Engineer to provide expert-level technical support for critical escalations, to identify product gaps and drive product improvements, and to provide technical trainings for the JTAC teams.
Responsibilities:
- Provide consultation on technical escalations and drive root cause corrective actions (RCCA)
- Problem replication, troubleshooting, and root cause isolation
- Produce knowledge in forms of KAs, Whitepapers, Troubleshooting Guides, and Technical Training
- Drive product supportability items that will improve product stability, functionality, and robustness
- Mentor/train JTAC Engineers
- Identify testing gaps and collaborate with QA team to drive root cause corrective actions (RCCA)
- Chair and participate in the weekly escalation meeting with PLM/Engineering/Field personnels/JTAC
- Produce and review Knowledge Assets (KA) and Technical Support Bulletins (TSB)
General Requirements:
- Technical Support Experience
- Knowledge of Networking Protocols and Products
- Capable of using Python, C, C++, and HTML languages to develop debugging scripting tools
- Exceptional verbal and written communication skills
- Capable of working with cross-functional teams
- Ability to work independently and troubleshoot complex problems
ABOUT JUNIPER NETWORKS
WHERE WILL YOU DO YOUR BEST WORK?
.
INCLUSION AND DIVERSITY AT JUNIPER
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
Information for applicants about E-Verify / E-Verify Informaci n en espa ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Employment Type: Full Time, Permanent
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What people at Juniper Networks are saying
Technical Support Engineer 4 salary at Juniper Networks
reported by
14
employees
with 8-11
years exp.
₹26.8
L/yr - ₹48
L/yr
514%
more
than the average Technical Support Engineer 4 Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 396 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
Submitted by Company
Finances and retirement Work-life balance Career development
Submitted by Employees
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