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Juniper Networks

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4.2

based on 396 Reviews

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121 Juniper Networks Jobs

Advanced Services Engineer 3- Routing & Switching

5-10 years

Bangalore / Bengaluru

1 vacancy

Advanced Services Engineer 3- Routing & Switching

Juniper Networks

posted 19hr ago

Job Role Insights

Flexible timing

Job Description

The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customers network.
 
Key responsibilities include the following, but are not limited to:
  • This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs
  • Stay in alignment with the customer and accounts team concerning the services sales and delivery.
  • Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution.
  • Proactively escalates and brings people with the required expertise together to bring critical issues to closure.
  • Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer.
  • Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality.
  • Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans.
  • Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc )
  • Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration.
  • Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software.
  • Engages with Juniper engineering teams to improve potential quality issues with products.
Skill specifications
The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN.
Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN Wireless is a plus.
Experience working in large enterprises, Network service providers have added advantage.
ITIL Framework process knowledge will be an added advantage.
Experience and desire to work on automation will be valuable in long run.
Amiable communication, interpersonal, and social skills will make a difference!
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful.
 
Qualification and Experience:
Experience with customer facing roles is essential.
We prefer candidates with bachelor s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage.
5+ year s experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment.
The successful candidate will demonstrate and be a role model for the values of the "Juniper Way" - Be Bold, Build Trust, Deliver Excellence.

Employment Type: Full Time, Permanent

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What people at Juniper Networks are saying

Service Engineer salary at Juniper Networks

reported by 5 employees
₹12.2 L/yr - ₹29.6 L/yr
390% more than the average Service Engineer Salary in India
View more details

What Juniper Networks employees are saying about work life

based on 396 employees
86%
94%
80%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Juniper Networks Benefits

Submitted by Company
Finances and retirement
Work-life balance
Career development
Submitted by Employees
Work From Home
Gymnasium
Health Insurance
Cafeteria
Job Training
Team Outings +6 more
View more benefits

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Juniper Networks Bangalore / Bengaluru Office Location

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Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road, Banglore
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