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42 VMware Software Jobs
Technical Support Engineer
VMware Software
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the team and operation. Key strengths for this role would be keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
You will work closely with other support engineers, sales engineers, and customers to understand customer network configurations and problems that they may be facing or answering technical inquiries about VeloCloud by Broadcom SD-WAN products.
Drive customer satisfaction by expediting the resolution of all service issues by conducting log analysis, reproduction work and engaging external and internal resources as required. Utilizing your communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
Leveraging your technical skill set to create knowledge articles for global circulation and use, based on the issues you have resolved. Work independently utilizing your skill set and knowledge to resolve complex queries while providing world class support to our customers. Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
Desired Skills and Experience:
- Prior experience working in a Support/Technical Assistance Center (TAC) team (3+ years desired)
- Linux troubleshooting skills such as log reading and performance testing are highly desired.
- Hands-on Experience in TCP/IP stack, QoS, WAN optimization devices, server load balancers and/or caching devices preferred.
- Expertise in understanding different network topologies and configurations.
- Expertise in dynamic routing protocols such as BGP OSPF.
- Debug / troubleshoot the customer s environment, collect additional information about the problem and resolve network performance issues.
- Quickly assess and understand customers issues and business impact.
- Ability to analyze network traffic and analysis of packet captures.
- Ability to reproduce customer reported issues in the lab environment, work with development and QA to verify and fix before they are rolled out to our customers.
- Experience with JSON, API, and MySQL are desirable.
- CCNA or equivalent certification will be an added advantage.
- VeloCloud by Broadcom SDWAN certifications will be an added advantage.
Employment Type: Full Time, Permanent
Read full job descriptionVMware Software Interview Questions & Tips
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Top VMware Software Technical Support Engineer Interview Questions
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What people at VMware Software are saying
Rating based on 50 Technical Support Engineer
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Good until broadcom acquired
- Salary - Excellent
+6 more
Dislikes
good until broadcom acquired
Technical Support Engineer salary at VMware Software
reported by
399
employees
with 1-9
years exp.
₹5.2
L/yr - ₹18.9
L/yr
161%
more
than the average Technical Support Engineer Salary in India
View more details
What VMware Software employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
VMware Software Benefits
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