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Technical Support Engineer

2-5 years

₹ 10 - 17.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kalyani, Bangalore / Bengaluru

1 vacancy

Technical Support Engineer

VMware Software

posted 3mon ago

Job Description

As a technical support engineer, you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Essential Functions:
  • Resolve customer s issues via the telephone, email, or Zoom session
  • Reproducing issues in-house and responding promptly
  • Regular follow-ups with customers with recommendations, updates, and action plans
  • Escalate issues promptly according to standard operating procedures
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
  • Create new knowledgebase articles to capture new learning for reuse throughout the organization
  • Participate in technical communications with peers to share best practices and learn about new technologies
  • Focus on an area of technical specialization and attend technical training,
  • Read and work with other technical support engineers on cases that will help cultivate that expertise
Minimum Requirements:
  • 4+ years of work experience in enterprise technical support
  • Fluent written and verbal communication skills in English
  • Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
  • The logical approach to problem-solving Strong Troubleshooting experience
  • Willingness to work in a 24x7 environment. Flexible to work evening/night hours and weekends long term if required. This may change as per business needs
  • Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)
  • Ability to troubleshoot networking issues at the L2-L7 layer.
  • Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.
Preferred Qualifications
  • Experience in Virtualization Cloud computing will be preferred
  • Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.)
  • Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology
  • Storage (FC, ISCI, etc.)
  • Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / VMware Lastline
  • Linux/Windows Server

Employment Type: Full Time, Permanent

Read full job description

VMware Software Interview Questions & Tips

Prepare for VMware Software Technical Support Engineer roles with real interview advice

Top VMware Software Technical Support Engineer Interview Questions

Q1. Next Smallest Palindrome Problem Statement Find the next smallest palindrome strictly greater than a given number 'N' represented as a stri ... read more
Q2. Reverse the String Problem Statement You are given a string STR which contains alphabets, numbers, and special characters. Your task is to ... read more
Q3. You are given a binary array with N elements: d[0], d[1], ... d[N - 1]. You can perform AT MOST one move on the array: choose any two intege ... read more
View all 247 questions

What people at VMware Software are saying

4.2
 Rating based on 50 Technical Support Engineer reviews

Likes

Good until broadcom acquired

  • Salary - Excellent
  • +6 more
Dislikes

good until broadcom acquired

Read 50 Technical Support Engineer reviews

Technical Support Engineer salary at VMware Software

reported by 399 employees with 1-9 years exp.
₹5.2 L/yr - ₹18.9 L/yr
162% more than the average Technical Support Engineer Salary in India
View more details

What VMware Software employees are saying about work life

based on 1k employees
82%
91%
81%
69%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

VMware Software Benefits

Work From Home
Health Insurance
Cafeteria
Gymnasium
Team Outings
Education Assistance +6 more
View more benefits

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VMware Software Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
VMware Software India Private Limited, Kalyani Vista, 192A, 3rd Main Rd, Doresanipalya, Anthappa Layout, JP Nagar Bengaluru
Karnataka 560076
Bengaluru Office
VMware India Pvt Ltd, 45, 4th Cross Rd, Venkatadri Layout, Amalodbhavi Nagar, Panduranga Nagar Bengaluru
Karnataka 560076

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