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VMware Software

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4.4

based on 1k Reviews

Video summary

42 VMware Software Jobs

Technical Support Engineer

VMware India

4.4

based on 1k Reviews

2-5 years

₹ 10 - 17.5L/yr (AmbitionBox estimate)

Kalyani, Bangalore / Bengaluru

1 vacancy

Technical Support Engineer

VMware Software

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Automation Testing Linux Administration VMware CCNA Windows System Administration

+ 3 more

Job Description

As a technical support engineer, you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

Essential Functions:

Resolve customer s issues via the telephone, email, or Zoom session
Reproducing issues in-house and responding promptly
Regular follow-ups with customers with recommendations, updates, and action plans
Escalate issues promptly according to standard operating procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
Create new knowledgebase articles to capture new learning for reuse throughout the organization
Participate in technical communications with peers to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical training,
Read and work with other technical support engineers on cases that will help cultivate that expertise

Minimum Requirements:

4+ years of work experience in enterprise technical support
Fluent written and verbal communication skills in English
Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
The logical approach to problem-solving Strong Troubleshooting experience
Willingness to work in a 24x7 environment. Flexible to work evening/night hours and weekends long term if required. This may change as per business needs
Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)
Ability to troubleshoot networking issues at the L2-L7 layer.
Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.

Preferred Qualifications

Experience in Virtualization Cloud computing will be preferred
Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.)
Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology
Storage (FC, ISCI, etc.)
Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / VMware Lastline
Linux/Windows Server

Employment Type: Full Time, Permanent

Read full job description

VMware Software Interview Questions & Tips

Prepare for VMware Software Technical Support Engineer roles with real interview advice

Top VMware Software Technical Support Engineer Interview Questions

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