AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
209 Infobahn Softworld Jobs
Technical Support Engineer - Automation
4-6 years
Hyderabad / Secunderabad
1 vacancy
Technical Support Engineer - Automation
Infobahn Softworld
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Duties:
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Skills: - Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
- Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
- Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts.
- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
- Excellent communication skills (verbal and written).
- Must have a bachelor s degree in computer science or a related field (or equivalent degree and experience)
- 2+ years providing customer-facing technical support (Web-based products or e-commerce preferred)
- Good Communication Skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer roles with real interview advice
What people at Infobahn Softworld are saying
Technical Support Engineer salary at Infobahn Softworld
reported by
1
employee
with 4
years exp.
₹8.6
L/yr - ₹10.9
L/yr
106%
more
than the average Technical Support Engineer Salary in India
View more details
What Infobahn Softworld employees are saying about work life
based on 32 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infobahn Softworld Benefits
View more benefits
Compare Infobahn Softworld with
TCS
Compare
Wipro
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Cyient
Compare
Vision India Services
Compare
Creative Hands HR Consultancy
Compare
Gi Group
Compare
Hire Glocal
Compare
Verifacts Services
Compare
Accurate Global Alliances
Compare
Xeam Ventures
Compare
Ven Consulting
Compare
NR Consulting
Compare
Futurz Staffing Solutions
Compare
Qdigi Services
Compare
Similar Jobs for you
Share an Interview