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Infobahn Softworld

Compare

3.5

based on 31 Reviews

206 Infobahn Softworld Jobs

Technical Support Engineer - ServiceNOW

Infobahn Softworld Inc.

3.5

based on 31 Reviews

2-4 years

Hyderabad / Secunderabad

1 vacancy

Technical Support Engineer - ServiceNOW

Infobahn Softworld

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Oracle Linux Administration Javascript Windows System Administration MySQL

+ 3 more

Job Description

Technical Support Engineer - Integrations

Qualification & Experience

Must have Bachelors degree in Computer Science or related field (or equivalent degree and experience)

2+ years providing customer-facing technical support (Web based products or e-commerce preferred)

Candidates with lesser experience will be considered for appropriate roles.

In order to be successful in this role, we need someone who has:

Must have experience installing, implementing, or maintaining one (or more) of the following:

LDAP/Active Directory
SSO (e.g. SAML, SiteMinder)
Email Infrastructure
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Network infrastructure

Any bi-directional, automated integration between two systems

Working knowledge of the components in a web applications stack

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Experience with relational databases (e.g. MySQL, Oracle)

Experience administering: Linux/Unix OR Microsoft Server

Excellent verbal and written communication skills

Works well in a team environment

Strong personal commitment to quality and customer service

Ability to understand and communicate complex technical systems

Proven ability to maintain a professional demeanour when handling complex customer & internal issues

An understanding of ITSM, ITIL, or CMDB

Skills:

Preferred Skills

Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)

Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta

Familiarity with Eclipse IDE

Experience troubleshooting and optimising web application performance

Previous experience in software development or software consulting.

Experience providing SaaS support is desirable.

Employment Type: Full Time, Permanent

Read full job description

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What people at Infobahn Softworld are saying

Technical Support Engineer salary at Infobahn Softworld

reported by 1 employee with 4 years exp.

₹8.6 L/yr - ₹10.9 L/yr

106% more than the average Technical Support Engineer Salary in India

View more details

What Infobahn Softworld employees are saying about work life

based on 31 employees

75%

100%

65%

80%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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