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Infobahn Softworld

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3.5

based on 34 Reviews

72 Infobahn Softworld Jobs

Technical Support Engineer - Automation

Infobahn Softworld Inc.

3.5

based on 34 Reviews

2-4 years

Hyderabad / Secunderabad

1 vacancy

Technical Support Engineer - Automation

Infobahn Softworld

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Customer Support VMware Javascript Incident Management Windows System Administration

+ 3 more

Job Description

Technical Support Engineer - Automation

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Skills:

Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
Strong troubleshooting/root cause isolation skills
Demonstrated creative problem-solving approach and strong analytical skills
Must be proficient with analyzing log files and standard debugging concepts.
Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
Excellent communication skills (verbal and written).

Education:

Must have a bachelor s degree in computer science or a related field (or equivalent degree and experience)
2+ years providing customer-facing technical support (Web-based products or e-commerce preferred)
Good Communication Skills

Employment Type: Full Time, Permanent

Read full job description

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What people at Infobahn Softworld are saying

Technical Support Engineer salary at Infobahn Softworld

reported by 1 employee with 4 years exp.

₹8.6 L/yr - ₹10.9 L/yr

103% more than the average Technical Support Engineer Salary in India

View more details

What Infobahn Softworld employees are saying about work life

based on 34 employees

76%

100%

66%

80%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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