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209 Infobahn Softworld Jobs
Partner Operation Specialist
8-11 years
Hyderabad / Secunderabad
1 vacancy
Partner Operation Specialist
Infobahn Softworld
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Resolves routine, general questions and problems submitted by ServiceNow Partners, with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Own and follow through each partner issue until fully resolved. This means working with other business units and teams on complex questions and problems knowing when to engage more senior staff level when required.
Manage service calls that include contacting the partners, diagnosing problems, and resolving with appropriate internal teams to ensure customer success
Day-to-day operational support
Develops positive working relationship with partners and partner managers
Provide management with feedback impacting partner programs
2+ yrs of professional working experience within partner or customer management
Knowledge on CRM/PRM
Excellent Verbal and Written communication skills (English)
Customer service oriented with strong interpersonal skills and ability to positively interact with fast paced business
Excellent problem resolution skills
Demonstrated ability to meet deadlines and deliver results with high quality
High energy with the capability to multi task in a dynamic, rapidly growing organization.
Must have a collaborative working style and must work well in a team environment.
Education: Bachelor degree.
Employment Type: Full Time, Permanent
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based on 32 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infobahn Softworld Benefits
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