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120 Snow Planet Jobs

Technical Support Engineer - OS & Network

1-5 years

Hyderabad / Secunderabad

1 vacancy

Technical Support Engineer - OS & Network

Snow Planet

posted 18d ago

Job Role Insights

Flexible timing

Job Description

What you get to do in this role:

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications and technical skills that will lead to success:

Must have bachelor s degree in Computer Science or related field (or equivalent degree and experience)

2+ years providing customer facing technical suppo


Employment Type: Full Time, Permanent

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What people at Snow Planet are saying

What Snow Planet employees are saying about work life

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100%
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Flexible timing
Rotational Shift
Within city
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Snow Planet Benefits

Child care
Free Transport
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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