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8 Deepija Telecom Jobs

Technical Support Engineer

1-3 years

₹ 1.85 - 4.38L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kochi, Bhubaneswar, Mumbai + 5 more

1 vacancy

Technical Support Engineer

Deepija Telecom

posted 1mon ago

Job Description

Location: Hyderabad, Trivandrum, Chennai, Mumbai, Chandigarh, Bhubaneshwar, Kochi, Bangalore Open Positions: 4
About the Job:

Deepija Telecom Pvt. Ltd. is seeking for skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and resolving issues related to Windows and Linux operating systems. You will work closely with customers to understand their concerns and provide timely and effective solutions. Additionally, you will collaborate with cross functional teams to escalate and resolve complex technical problems.

Job Responsibilities:
  • Provide technical support and troubleshooting assistance to customers via various channels (phone, email, chat, etc.) related to Windows and Linux operating systems.
  • Diagnose and resolve hardware and software issues on Windows and Linux platforms.
  • Assist customers with software installations, configurations, and upgrades.
  • Identify and document customer issues, inquiries, and resolutions in a detailed and accurate manner.
  • Collaborate with internal teams, including developers and system administrators, to escalate and resolve complex technical problems.
  • Continuously expand knowledge and expertise in Windows and Linux systems to effectively support customer needs.
  • Create and maintain technical documentation, knowledge base articles, and FAQs for customer reference.
  • Provide training and guidance to customers on Windows and Linux best practices and troubleshooting techniques.
Qualifications:
  • Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Solid experience in providing technical support for Windows and Linux operating systems.
  • Proficiency in diagnosing and troubleshooting hardware and software issues on Windows and Linux platforms.
  • Strong knowledge of Windows and Linux operating systems, including installation, configuration, and administration.
  • Familiarity with networking concepts and protocols.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills to effectively interact with customers and internal teams.
  • Ability to work in a fast-paced environment and handle multiple priorities effectively.
  • Relevant certifications (such as MCSE, and RHCE) would be a plus.
Salary & Compensation:

Competitive Package + Quarterly Outings + Medical Insurances and other benefits (as per industry norms)

Apply for this Position Get In Touch With Our Experts Checkout our affordable solutions with the use of cutting edge technology

Employment Type: Full Time, Permanent

Read full job description

Deepija Telecom Interview Questions & Tips

Prepare for Deepija Telecom Technical Support Engineer roles with real interview advice

Top Deepija Telecom Technical Support Engineer Interview Questions

Q1. Default port of ssh and which location of ssh configuration file
Q2. what is samba server and why to use
Q3. What is networking and configuration
View all 10 questions

What people at Deepija Telecom are saying

4.4
 Rating based on 21 Technical Support Engineer reviews

Likes

Freedom given to work no any pressure

  • Salary - Excellent
  • +6 more
Dislikes

No dislike for this company

Read 21 Technical Support Engineer reviews

Technical Support Engineer salary at Deepija Telecom

reported by 93 employees
₹1.2 L/yr - ₹4.4 L/yr
39% less than the average Technical Support Engineer Salary in India
View more details

What Deepija Telecom employees are saying about work life

based on 125 employees
66%
42%
45%
100%
Flexible timing
Alternate Saturday off
No travel
Day Shift
View more insights

Deepija Telecom Benefits

Submitted by Company
Work-from-home option
No Work Pressure
Friendly Work Environment
Submitted by Employees
Team Outings
Health Insurance
Job Training
Work From Home
Soft Skill Training
Cafeteria +6 more
View more benefits

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