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Technical Support Engineer
Glovish Technologies
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Research and identify cutting-edge solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration, with lightning-fast speed.
Use targeted questions to quickly understand the root of the problem and deliver top-notch service to our clients.
Track computer system issues through to resolution, ensuring all issues are properly logged and documented.
Provide prompt and accurate feedback to clients, ensuring their IT systems are fully functional after troubleshooting.
Escalate unresolved issues to appropriate internal teams, such as software developers, to ensure timely resolution.
Leverage internal databases and external resources to provide accurate tech solutions that set us apart from the competition.
Prioritize and manage several open issues at once, using outstanding organizational skills to meet agreed time limits.
Follow up with clients to ensure their complete satisfaction and maintain jovial relationships with them.
Prepare accurate and timely reports to provide insights into our tech support operations.
Document technical knowledge in the form of notes and manuals, ensuring that our team stays ahead of the curve.
Skills requirements:
Proven experience as Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician.
Proficient in Windows, Linux, and Mac OS environments.
Strong knowledge of computer systems, mobile devices, and other tech products.
Expert at diagnosing and troubleshooting technical issues.
Familiarity with remote desktop applications.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help.
BS degree in Information Technology, Computer Science, or relevant field.
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
Employment Type: Full Time, Permanent
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based on 6 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Glovish Technologies Benefits
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